With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

　　Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

　　Within CSS, our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers’ trust in Microsoft and improve their business performance.

　　In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

　　This role is flexible in that you can work up to 50% from home.

　　Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

　　Responsibilities

　　Response and Resolution

　　You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.

　　Readiness

　　You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.

　　You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

　　Product/Process Improvement

　　You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

　　Other

　　Embody our culture and values

　　Qualifications

　　Required/Minimum requirements

　　5+ years technical support, technical consulting experience, or information technology experience

　　OR Bachelor''s Degree in Computer Science, Information Technology (IT), or related field.

　　3+ years technical support, technical consulting experience, or information technology experience.

　　Understanding of Database concepts and deployments

　　•  Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and, or SQL language.

　　•  Solid problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.

　　•  Effective Communication Skills - verbal, listening, and written (including technical writing).

　　•  Passion for technology, lifelong learning and professional development.

　　Experience in one or more of these areas desirable

　　•  Experience supporting Azure or other cloud-based solutions.

　　•  Microsoft certifications in data platform or Azure technologies.

　　•  Experience troubleshooting distributed solutions.

　　•  Experience troubleshooting Open Source Databases like MySQL, Postgre SQL, etc.,

　　•  Basic Networking, Storage and Platform troubleshooting skills.

　　This position requires verification of US Citizenship to meet federal government security requirements.

　　Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $80,900 - $162,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $105,300 - $176,900 per year.

　　Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

　　#CES #CSS #DTP #DataAI

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .