JOB REQUIREMENTS: Company Overview At Motorola Solutions, we\'re guidedby a shared purpose - helping people be their best in the moments thatmatter - and we live up to our purpose every day by solving for safer.Because people can only be their best when they not only feel safe, butare safe. We\'re solving for safer by building the best possibletechnologies across every part of our safety and security ecosystem.That\'s mission-critical communications devices and networks, AI-poweredvideo security & access control and the ability to unite voice, videoand data in a single command center view. We\'re solving for safer byconnecting public safety agencies and enterprises, enabling thecollaboration that\'s critical to connect those in need with those whocan help. The work we do here matters.Department OverviewThis positionis part of the Customer Support organization. This team deals directlywith our partners and customers and helps them with resolving theirtechnical issues related to Motorola Solutions Inc (MSI) products. It isa rapidly growing team with tons of career opportunities. The teamvalues transparency, open communication, collaboration and customerfirst mentality.Job Description The Technical Support Engineer reportsto the Support Manager and will be focused on supporting internal andexternal stakeholders such as; the frontline support team, Sales,Product and Engineering as well as our partners and customers of theVideo Security and Access Control product portfolio. This is amulti-faceted role and the ideal candidate will be one of the mosttenured Support individuals within the team responsible for deliveringoutstanding outcomes. The person in this role will be responsible formaking sure that escalations (from frontline and to EngineeringEscalation Team) are handled in the most effective and efficient manner.Also, part of the mandate will be to upskill our frontline agentsthrough coaching/mentoring and by using Intelligent swarming techniques.Success in this role is defined by a strong team first mentality, athorough systematic approach to troubleshooting, and the curiosity toidentify and address opportunities within the Support organization.About the Position What will you get to do Proactively collaborate withcross-functional stakeholders to uncover and solve users\' problems.Communicates to product leads and engineers to bring forth use cases onproduct and process improvements. Identify and flag instances of productdefect and issue trends, while solutioning for temporary workarounds.Influence troubleshooting best practices to all... For full info followapplication link. Motorola Solutions is an Equal Opportunity Employercommitted to no discrimination because of race, color, creed, maritalstatus, age, religion, sex, national origin, citizenship, sexualorientation, gender identity or expression, genetic information,disability, protected veteran, or any other legally protectedcharacteristic. ***** APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/C137A71B6C904E7A