TECHNICAL SUCCESS MANAGER

　　Location:

　　Singapore, Australia (Hybrid or Home-based)

　　Position Summary:

　　A Technical Success Manager is a new, innovative position that requires a highly-communicative colleague who can build strong relationships and become a trusted technical point of contact with Bentley priority accounts to ensure they receive best-in-class service through analysis, advice and, when required, partner with other specialized teams to quickly develop and execute a plan to help resolve their current technical or process issues. For example:

　　A user come across complex technical challenges that impact their ability to deliver projects and require cross functional Bentley efforts to resolve in a timely way (for example: a performance issue that requires contributions from multiple teams to resolve). The role of the Technical Success Manager is to bring together different disciplines as required to quickly implement and execute a resolution plan.

　　A user encounter product defects or interoperability issues. The Technical Success Manager will analyze trends of these issues at their accounts and across other accounts and action to help prevent further occurrences by creating a business case to fix the root cause of the incident.

　　Users need a primary point of contact who they can engage for guidance and direct the user to the appropriate content or resource. For example, analysis, documentation, learning path, or blueprints.

　　Job Responsibilities:

　　Own the technical health of an account by acting as the primary point of contact

　　Develop, coordinate (across multiple teams as required), and implement a resolution plan

　　Coordinate with other team members to aggregate issues across accounts and present to product teams for evaluation

　　Provide Success Managers with findings that could affect user-specific Success Plans

　　Track/identify trends with support cases to provide product teams with strategic areas of focus

　　Communicate and present status updates to internal and external executive leadership

　　Qualifications:

　　3+ years of either consulting, product support or development in an infrastructure or engineering design environment

　　Exposure to BIM policies, procedures, and processes

　　Awareness of Bentley products and their relationship with Bentley product lines and brands

　　Experience with ProjectWise, OpenRoads, MicroStation, or SYNCHRO a plus

　　Possess strong organizational skills, including critical thinking and problem solving

　　Ability to manage multiple accounts and complex project initiatives

　　Fluent in English and able to clearly present information through the spoken or written word

　　Position is remote or hybrid (if you live near a Bentley office), with limited travel

　　About Bentley Systems:

　　Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,000 colleagues generate annual revenues of more than $1 billion in 194 countries.

　　Equal Opportunity Employer:

　　Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

　　Equal Opportunity Employer/Minorities/Females/Veterans/Disabled