GCI's Technical Solutions Owner III will work to guide and assist Enterprise Data & Analytics (ED&A) initiatives as well as other technical duties as assigned. Work with business stakeholder teams defining the strategic vision for various deliverables as related to ED&A. Define the high-level requirements for new or existing functionalities, writing detailed technical, design, system, functional user stories, detailing acceptance criteria, including storyboards, scenarios, and workflows that can translate into new features. Work closely with Scrum Masters, business stakeholders, external vendors, and across the ED&A team to support GCI’s business needs through a portfolio of ED&A-provided services.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

　　Oversee the development of technical solutions from start to finish to ensure they meet the Company’s needs and preferences. This includes determining the overall vision of services and support, managing various backlog items, and advocating for prioritization of product features and timing.

　　Technical Resource

　　Work with hiring manager to create and submit statements of work for contract resources.

　　Participate in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, and defining production support procedures.

　　Manage product/project effectiveness, utilization and efficiency and report to stakeholders and leadership on status reports.

　　Research technologies and approaches critical to the architecture and final solution/product.

　　Use JIRA or other similar application to support an Agile process and create epics, user stories, enter and manage defects and bugs, create epic level end-to-end and UAT test steps for stakeholders to approve.

　　Technical Advisor

　　Support hiring managers by assisting with the onboarding of contract resources.

　　Provide Product Owner and Project Management skills to lead key initiatives as defined by stakeholders and leadership.

　　Motivate and guide development teams.

　　Ensure technical team is refining and executing enabler stories to stay ahead of user story development.

　　Assist with product testing, training, deployment, and ongoing support.

　　Lead communication and change management efforts as they relate to the ED&A-provided service portfolio.

　　Negotiate, document, and communicate SLAs with business teams, external vendors, and GCI-supporting teams.

　　Monitor, manage, and communicate SLA performance and support issues to stakeholders and leadership.

　　Customer- Technology Bridge

　　Support interactions with stakeholders to influence, develop, and deploy integrated customer engagement journeys.

　　Collaborate with technical delivery staff and business stakeholders to bridge the gap between business requirements and technical approach.

　　Author and refine features, enabler stories, and user stories.

　　Consider user experience and accessibility in service design and delivery.

　　Product Owner & Scrum Team Connection

　　Support IT with ED&A initiatives while adhering to Agile Principles and Scrum Methodologies to cultivate a collaborative atmosphere.

　　Work with Release Train Engineer/Scrum Master to design storyboards, negotiate scope iterations, obtain stakeholder feedback, and obtain approval and launch dates.

　　Work in conjunction with Release Train Engineer in a SAFe Agile environment.

　　Collaborate with the Product Owner on detailed requirements, acceptance criteria, and associated recommendations for alignment/approval as required.

　　Shared ownership in executing and participation in creating technical product roadmap(s).

　　Coordinate dependencies across teams.

　　System Maintenance & Backend Infrastructure Management

　　Manage the backlog of product features.

　　Foster speed to value by scoping minimally viable products.

　　Ensure quality and utility of product(s) by leading product enhancements, data cleanup, and SLA definition/advocacy.

　　Use data analysis tools to make data-driven decisions to identify business requirements, functional design, (including process flow, process design, flow mapping, and storyboarding) to help idealize solutions.

　　Calculate the Business Value vs Level of Effort to complete the work for the work requests and compile it into a report to be shared with key stakeholders.

　　Learn quickly with an ability to ramp up in technologies and modules to meet business needs.

　　Prioritize and manage numerous competing demands in a high-stress and fast-paced environment.

　　COMPETENCIES:

　　Demonstrated commitment to GCI’s core values of diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the general public.

　　ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

　　Own and manage priorities and individual tasks without direct supervision.

　　Take initiative and seek out opportunities.

　　Assess and accept risks and learn from mistakes.

　　BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.

　　COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

　　Guide development teams in a manner that creates success and allows for future self-sufficiency.

　　Ability to work with large and small teams, fostering innovation and promoting teamwork.

　　Build and maintain effective working relationships with leadership, peers, customers, and vendors.

　　Work to resolve problem relationships directly.

　　COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.

　　Excellent oral and written communication.

　　Create clear and concise written documentation for a variety of audiences, including developers, business analysts and business users.

　　Use a blend of written communication techniques, including detailed documentation, diagramming, and slide presentations.

　　Take initiative to communicate among teams, including remote team members.

　　Initiate and deliver presentations to internal groups on domain topics.

　　Provide a professional level of service to both external and internal customers.

　　COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.

　　CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

　　RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

　　RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

　　Knowledge/background in software design and principles; agile methodology and continuous integration and delivery.

　　Knowledge of install and configure solutions.

　　Ability to translate business and technical requirements into test cases, test scenarios, and scripts.

　　Ability to develop and/or implement components.

　　Adhere to established standards and procedures while suggesting changes or updates to standards/processes/procedures.

　　Hands-on experience managing various stages of the product life cycle.

　　Knowledge of IT systems; identifying errors or deficiencies and working with other teams to develop solutions.

　　Knowledge of Scrum and Agile Software Development Methodology.

　　Working knowledge of product development architecture.

　　Proficiency in the use of analytics tools.

　　Ability to prioritize effectively; ability to stick to timelines and measure progress.

　　Excellent knowledge of user-centered design principles.

　　Knowledgeable of best practices in vendor management for Software as a Service providers

　　Understanding of design quality standards.

　　Knowledge of databases, systems integration, application development, ETL tools, various file formats, analysis, Cloud technologies, and reporting.

　　SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

　　Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.

　　Level Definition

　　Position Title: Technical Solutions III

　　Grade: E07

　　Additional Job Requirements:

　　This is an intermediate level position requiring the ability to perform complex and diverse duties under deadlines and operating constraints. Capable of performing the role of Solutions Owner for large projects. Requires ability to perform development and implementation of projects, programs, and procedures of general organizational impact. Must have the experience to provide functional/technical guidance to lower-level staff while fostering teamwork within areas of responsibility.

　　Minimum Qualifications:

　　Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

　　High School diploma or equivalent.

　　Bachelor’s degree in Computer Science, Software/Computer Engineering or related area. *

　　Minimum of six (6) years of experience in a Product Owner, Product Management, or related role. *

　　Experience in large database systems such as SQL Server, Oracle and MySQL or Software as a Service (SaaS) solutions.

　　Preferred:

　　Professional Scrum Product Owner (PSPO) or Certified SAFe Product Owner.

　　Telecommunications experience.

　　Other relevant telecom industry or job specific certifications.

　　Required at ALL Levels

　　DRIVING REQUIREMENTS:

　　This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

　　PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

　　Work is primarily sedentary, requiring daily routine computer usage.

　　Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.

　　Ability to accurately communicate information and ideas to others effectively.

　　Physical agility and effort sufficient to perform job duties safely and effectively.

　　Ability to make valid judgments and decisions.

　　Available to work additional time on weekends, holidays, before or after normal work hours when necessary.

　　Must work well in a team environment and be able to work with a diverse group of people and customers.

　　Virtual workers must comply with remote work policies and agreements.

　　The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

　　EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

　　DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.