Description

　　The Technical Services Associate provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. Additionally, may interact with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources.

　　Qualifications

　　Required Education:

　　Bachelors Degree and zero (0) years of IT support experience; experience accepted in lieu of education.Required Clearance:

　　TS/SCI with CI polyRequired Experience:

　　Ability to learn customer support processes and techniques

　　Ability to work well with all teammates and multi-task in a fast-paced environment

　　Outstanding analytical and problem solving skills, and excellent customer service

　　Excellent Interpersonal, written, and oral communication skills

　　Required Certifications:

　　Ability to obtain a DoD 8570 IAT Level II certification within 90 days of hire dateCovid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.REQNUMBER: 2401035

　　SAIC is a premier technology integrator, solving our nation’s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability