For decades, Itron has been delivering critical energy and water infrastructure services to customers around the globe - and we're just getting started. Join us and help design the future of resource management.This individual will run all planning and deployment aspects of customer projects in a particular geographic area with focus on one or more clients. The Program Manager may be the principal customer liaison and must be able to manage concurrent projects adeptly. The Program Manager must have the ability to work autonomously and remotely to perform initial project planning, manage customer relationships during pilot and rollout efforts, support customer post-deployment as needed, and supervise Itron network installations. Additionally, this individual will be responsible for oversight of software deployment and work with Itron SME teams to identify root cause to software issues and define resolution plans. The Program Manager will also be responsible for managing customer issues and coordinating customer training during the installation timeframe and prepare hand-off plans to customer at the conclusion of the deployment. The Project Manager will be called upon to interface with internal customers (Sales, Marketing and Product Development organizations in particular) on product and systems improvements or upsell opportunities.Job Duties & Responsibilities:Supervise on-going project deployment activities and participate as needed in all phases of deployment of a project. Deployments vary in scope and may include multiple, parallel implementations requiring coordination of various teams from Itron, contractors and the customer, including but not limited to field (RF) engineers, IT staff, supply chain, contracting and finance staff.Day to day engagement with the implementation team across various disciplinesStatus reporting to internal and external stakeholders. Document and communicate all project issues, potential solutions and recommended actions to the Regional Client Delivery Executive.Define, maintain, and report on program financialsImplementation schedule managementResponsible for team meetings, document follow-up activities, coordinate action itemsDocumentation of project goals, actions and as-completed materials, and all contracted reports as outlined in each project's deliverables list.Develop opportunities for program expansion and growthDrive Itron and partner marketing channel successEngage with SMEs including system engineers and hardware/firmware/software leads. Influence stakeholders in the assessment, planning, and management of complex implementations.Must be knowledgeable of project scope and contract requirements, customer union contracts (if applicable), training programs, local and national rules and local radio frequency regulations related to project activities.Lead the identification of risks and issues, and development of risk mitigation strategies and an escalation process.Experience:Required: This position requires a minimum of 5 years of experience implementing and managing direct large scale, multi-phase projects/programs across all aspects of the cross-functional team.Preferred: A minimum of 5 years of deployment of telecommunications networks (preferably wireless) and/or enterprise scale software systems and/or expertise implementing Utility products and services (preferably Automated Metering Infrastructure/AMI).Skills:Demonstrated leadership, organizational and problem-solving skills. The successful candidate will be able to describe multiple business situations where these skills were leveraged.Demonstrated ability to organize, prioritize and manage multiple tasks and concurrent projects. Itron's networks are in great demand and the PM must be able to coordinate multiple projects in varying degrees of deployment.Experience in persona