Tekla Structures?

　　Concrete and Rebar?

　　Remote!

　　This might be for you!

　　Objective

　　Product Specialist requires technical knowledge of our software and the industries served, Tekla Structures. They should be comfortable addressing most technical problems. This person will be responsible for answering cases and assisting on colleagues' cases. They will also create online support materials (articles and/or videos).

　　Optimal Candidate

　　The optimal candidate for this position would have 3+ years experience with implementing Tekla Structures for concrete and rebar. Precast (including tilt-up panels) or rebar experience is preferred, but cast-in-place (aka CIP or in-situ), formwork, bridge design, masonry, et cetera candidates would be highly considered as well. They would also have a base knowledge of using Trimble Connect and its interoperability with Tekla Structures.

　　The desire to increase knowledge in Tekla Structures, Trimble Connect, and PowerFab for other construction disciplines is essential. The role would eventually assist in supporting all Trimble's Detailing & Fabrication software.

　　Technical Issues to SupportTier I:Licensing (Flex-Net and Tekla Online) for Tekla Structures, and Trimble ConnectTrimble Identity Setup & IssuesTekla Online Services (Warehouse & Forum)Installation of product and licensing softwareTier II:Basic product usage and customizationBasic interoperability between productsDaily ResponsibilitiesExemplify the Trimble Values - Belong, Grow, Innovate.Provide basic and advanced technical support. This may be via; email, phone, screen share (such as TeamViewer), and/or Online Forum.Active in the phone support queue during all work hoursActively take cases from the main support queueUtilize miscellaneous support systems to provide solutions to cases. These may be, but not limited to:Reviewing past cases through advanced searches within the CRM system (ex. SalesForce, Microsoft Dynamics, Zen Desk)Tekla User AssistanceTraining documentationCo-workersInternal Local Resource TeamsEscalating cases (see Escalation below)Escalation

　　A Product Specialist should identify cases outside their knowledge base and work with higher level colleagues (Senior Product Specialist, Product Lead, Senior Product Lead, or Global Help Desk) to help answer questions for clients, or other colleagues.

　　To improve the knowledge of all levels of support, the Product Lead will remain the case owner after escalating. The Product Specialist should handle the case processing including:Remain copied on all emails and be available to listen in to phone conversationsPerforming follow-ups with customers as neededProviding instructional steps to the customer provided by higher level SpecialistsDocumenting case in-progress activities (calls, meetings, etc.)Documenting Case ResolutionsAncillary ResponsibilitiesCreate online support materialsReview colleagues' online support materials for publishingCreate, monitor, and maintain development issues in Jira regarding software issues (bugs) and feature requests.Increase personal and peer knowledge base by:Participating in internal trainingsCo-working/assisting with escalated issuesRequired SkillsStrong industry knowledge of concrete systems including reinforcement.Tekla StructuresBasic knowledge of:Creation and modification of parametric custom components and macros (API Extension knowledge is a huge plus)Pour units, objects, and breaksTemplate EditorIntermediate to advanced knowledge of:Cast UnitsDrawings: General Arrangement and Fabrication (cast-unit and rebar assembly)Organizer and its customizationReinforcement (bar sets and bar groups)-

　　Pay Equity

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　　Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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　　Hiring Range:

　　57200

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　　74300

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　　Bonus Eligible?

　　No

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　　Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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　　Trimble is proud to be an equal opportunity employer. We welcome and embrace our

　　candidates' diversity and take affirmative action to employ and advance individuals

　　without regard to race, color, sex, gender identity or expression, sexual orientation,

　　religion, age, physical or mental disability, veteran status, pregnancy (including

　　childbirth or related medical conditions), national origin, marital status, genetic

　　information, and all other legally protected characteristics. We forbid discrimination and

　　harassment in the workplace based on any protected status or characteristic. A criminal

　　history is not an automatic bar to employment with the Company, and we consider

　　qualified applicants consistent with applicable federal, state, and local law.

　　The Company is also committed to providing reasonable accommodations for

　　individuals with disabilities, and individuals with sincerely held religious beliefs in our job

　　application procedures. If you need assistance or an accommodation for your job, contact

　　[email protected]