Company Description

　　Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

　　As a Technical Product Consultant II, you will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customers. This is done primarily through providing in-product assistance (chat), personalized coaching sessions, and product onboarding. Through these customer engagements, you will have the opportunity to educate our customers about our latest product enhancements and how they can get the most value from them. You will use the experience you've gained to solve more complex issues and have an opportunity to participate in D1 projects and initiatives. You have the opportunity to join us at local conferences and meet-ups to share how our automated, full-stack, AI-powered monitoring platform is helping our customers lead in their industries. In addition to enabling our customers. You will be able to expand your own knowledge to gain subject matter expertise in an area of technology complementary to our Dynatrace solution.

　　Job Description

　　Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone.

　　Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment. 

　　Enable, coach and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform.

　　Track and document customer touchpoints and engagements.

　　Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions. 

　　Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace.

　　Identify potential growth and retention opportunities within customer chat conversations and coaching sessions

　　Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered.

　　Mentor other Product specialists. Contribute to projects and initiatives focused on improving key processes

　　Qualifications

　　Education: Bachelor’s degree in computer science, Information Technology, or equivalent work experience 

　　Work experience: 1-3 Years. 

　　Familiar with one or more of the following technologies: 

　　Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. 

　　Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss 

　　Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax 

　　Mobile application technologies such as iOS, Android Webkit. 

　　Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP. 

　　Familiar with database design, SQL, and data access practices and concepts. 

　　Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences. 

　　Must have exceptional written and verbal communications skills , English + German or French

　　Dynatrace Professional Certification (obtained within 180 days if hired externally)

　　Pursuing industry level certification

　　Willingness to learn new technologies and resolve complex technical issues.

　　Additional Information

　　Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 49000 per year based on full-time employment (38.5 h/week).

　　All your information will be kept confidential according to EEO guidelines.