Reference #: 43798Bring your ideas. Make history.BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.We welcome you to apply! When applying to this general posting, our expert BNY Mellon Talent Acquisition Team may also review your resume for consideration across other open roles within the company.We're seeking Technical Operations Manager (TOM) to join our Technology Services Group-Data & Analytics team whose focus is providing stable, scalable, and robust infrastructure for the firm while leading the strategy of our integrated engineering solutions.You'll make an impact in the following ways:Exceed client expectations by using product, technical and client expertise to effectively solve client issues in a timely manner.Coordinate investigations and responses by internal and external clients.Fully own escalated issues from inception to resolution to ensure resolution times meet client expectations.Participate in incident management, communications management, problem management, and service request fulfillment processes.Knowledge capture and transfer, assisting others in the implementation and use of Eagle software.To be successful, we're seeking interest in the following areas:Technology - providing client-focused, technology-based solutions, enhancing client success through world-class software and leading-edge infrastructure.Develop in-depth knowledge of service catalog workflows and identify continual service improvement opportunities by working with technical support teams.Develop in-depth knowledge of the ServiceNow ticketing system.Manage incidents and service requests through task submission, prioritization, and completion.Effectively communicate to internal and external clients by providing timely updates and setting realistic expectations.At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:Fortune World's Most Admired Companies & Top 20 for Diversity and InclusionBloomberg's Gender Equality Index (GEI), Disability: IN - 100% score100 Best Workplaces for Innovators, Fast CompanyHuman Rights Campaign Foundation, 100% score Corporate Equality IndexCDP's Climate Change 'A List'Our Benefits:BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

　　BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.Minorities/Females/Individuals With Disabilities/Protected Veterans.