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Technical Manager of ServiceNow Team
Technical Manager of ServiceNow Team-March 2024
Katowice
Mar 30, 2026
About Technical Manager of ServiceNow Team

  Job Description:

  At AT&T we’re redefining the future of communication by connecting people to greater possibility – with expertise, simplicity, and inspiration. At the heart of our purpose lies a diverse workforce of 200,000 people and a culture that aspires to serve customers first, act boldly, move faster, and win as one.

  Our Product Development group, part of AT&T’s Technology Services (ATS) organisation, is responsible for building software-based products, services, and platforms that our customer love and need. Harnessing technology and rebuilding software expertise the team is inspiring simplicity with projects that deliver revenue and cost savings opportunities.

  Job Overview:

  We’re hiring for a leader of ServiceNow development team with a strong background in cross-platform software engineering and experience of growing teams and delivering projects. This opportunity will support the transformation of our industry standard order and delivery management systems. You will scale teams that work (end-to-end) on new and existing features, enhancements, and defect resolution on one or more of AT&T’s software systems and platforms. The position requires close collaboration with U.S based Product Management, Business Systems, and Operations teams throughout system development life cycles.

  As a ServiceNow People Manager , your primary role will be to lead, manage, and develop a team of ServiceNow developers. This position requires a deep understanding of the ServiceNow platform, strong leadership skills, and a commitment to team development. Your role will be instrumental in ensuring the successful deployment and utilization of the ServiceNow platform across the organization.

  Core Responsibilities:

  Lead and manage the team of ServiceNow developers, fostering a culture of collaboration, innovation, and customer focus.

  Plan, delegate, and monitor tasks and projects related to the ServiceNow platform.

  Develop and implement training programs for team members to ensure they are up to date with the latest ServiceNow features and best practices.

  Collaborate with stakeholders to understand their ServiceNow needs and ensure these are effectively addressed by your team.

  Provide regular performance feedback, mentorship, and development opportunities to team members.

  Ensure adherence to established IT policies, procedures, and standards.

  Escalate and manage any ServiceNow related issues or risks, ensuring swift resolution.

  Skills, Knowledge, and Experience:

  Bachelor’s degree in computer science, IT, or a related field.

  Proven experience in a Team Leader / People manager role within a ServiceNow environment.

  Good knowledge of the ServiceNow platform is a must.

  Excellent leadership and team management skills.

  Strong communication and interpersonal skills.

  Ability to manage multiple projects concurrently and meet deadlines.

  Strong problem-solving skills and the ability to make decisions based on accurate and timely analyses.

  Full stack engineering experience and background is a plus.

  Education qualifications:

  Bachelor level degree or equivalent in Computer Science, or related field of study.

  Benefits:

  A career with us, a global leader in communications and technology, comes with big rewards. We offer a competitive salary plus an annual company performance bonus. Once you’re a part of the team, you’ll gain some amazing perks and benefits including car allowance, wellness & leisure time contribution, sickness compensation plan, premium medical services, family friendly benefits as well as meal contribution and an extra week of vacation (…and much more).

  Working hours:

  EMEA (approx. 9am-5,30pm CET)

  Compensation:

  Salary for Slovakia starting from 3 160€ gross monthly.

  The actual offered salary may be considerably higher based on your skills, knowledge, and experience.

  Location:

  Slovakia - Bratislava/Kosice, Czechia - Brno, Poland - Katowice

  This is a hybrid-flex worker position where our preference is for you to be present with your team in the office at least 1-3 times per week.

  Ready to find out more? Apply today!

  Weekly Hours:

  40

  Time Type:

  Regular

  Location:

  Bratislava, Bratislavsky kraj, Slovak Republic

  It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

  AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

  We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

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