Resp & Qualifications

　　PURPOSE:

　　CareFirst is undertaking digital product and platform transformation efforts which requires enterprise agility paired with the retooling of our technology stack to speed delivery and expand our reach. The Care to Pay Value Stream team is leading this charge by driving the modernization of our core administrative platforms and capabilities. To drive this transformation, the Technical Delivery Lead/Value Stream Coordinator is a leadership role focused on executing our platform and product roadmaps through the delivery of value across the value stream.

　　Responsibilities include ensuring solutions deliver tangible business value by collaborating with Customers, Stakeholders, Value Streams, and User Experience. Supports delivery of the product roadmap, optimization of value delivery and elimination of technical debt. Partners with Value Stream and Agile Release Train (ART) leadership to define outcomes-based Value Stream Objectives and Key Results (OKRs) to ensure predictable delivery of value to our customers.

　　ESSENTIAL FUNCTIONS:

　　Support delivery of core operational platform, value stream backlog and product roadmap capabilities. Includes migration activities required to support platform transitions.

　　Coordinate across value streams to ensure dependencies (features and value outcomes) are captured and managed effectively.

　　Manage 3rd party delivery partners to ensure effective collaboration and value delivery.

　　Support development and maintenance of the platform vision and roadmaps to align with business and corporate objectives. Identify key milestones in the product roadmap.

　　Understand vendor product roadmaps and align business feature and value delivery as appropriate.

　　Identify and implement functional and non-functional requirements, ensure its completeness, integrity, and technical feasibility.

　　Gather key results to report progress on OKRs and identify new opportunities to support the CareFirst Operating Plan and strategic themes.

　　Address implementation risks and issues and closely collaborate with enterprise program management team.

　　Establish and maintain stakeholder relationships, facilitating stakeholder communication, effectively translating technical solutions into value proposition.

　　Collaborate with product management and product ownership, supporting PM/PO standards and best practices.

　　Provide necessary guidance to the value stream teams and enterprise PMO related to flow of requirements and continuous improvement efforts.

　　Support regular updates to executive leadership as required including coordination of materials and preparation meetings.

　　Support business case value and financial tracking, including creation of change requests as required.

　　Support IT and value stream leadership during strategic planning, corporate goal tracking, operational assessment updates, monthly P&L reviews and other reporting as required.

　　QUALIFICATIONS:

　　Education Level: Bachelor's Degree in Business Management or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

　　Licenses/Certifications Upon Hire Preferred:

　　Certified Project Management Professional (PMP)-PMI.

　　SAFe certification.

　　Experience: 10 years experience in a program operation roles with 3+ years in a program management capacity.

　　Preferred Qualifications:

　　Master's degree.Knowledge, Skills and Abilities (KSAs)

　　Ability to recognize, analyze, and solve a variety of problems.

　　Proficient in Microsoft Office applications.

　　Proficient in project planning and life cycle development.

　　Excellent communication skills both written and verbal.

　　Ability to train and mentor others.Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

　　Salary Range: $129,680 - $231,803

　　Travel Requirements:

　　Estimate Amount: 10% - monthly leadership/program team meetings in Maryland.

　　Salary Range Disclaimer

　　The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

　　Department

　　eBusiness Solutions

　　Equal Employment Opportunity

　　CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

　　Where To Apply

　　Please visit our website to apply: www.carefirst.com/careers

　　Federal Disc/Physical Demand

　　Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

　　PHYSICAL DEMANDS:

　　The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

　　Sponsorship in US

　　Must be eligible to work in the U.S. without Sponsorship

　　#LI-HS1

　　REQNUMBER: 18955