At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

　　Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

　　Role Overview:

　　We are looking for Technical Account Manager, who is eager to help protect a portfolio of Global 2000 websites from malicious and automated attacks. This individual must have the ability to earn the respect and trust of each customer through knowledge and understanding of service delivery and how these fits into our customer's overall environment. You will review unique business and technical project parameters and define a successful solution for the implementation and integration of the Enterprise Defense and Anti-Fraud solutions. A successful candidate must be action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.

　　Sounds interesting? Read on!

　　What You'll Do:

　　Project manage the installation and integration of our Security as a Service solution for Fortune 500 and Global 2000 companiesProactively anticipate customer needs and facilitate project successAct as the primary representative between our customers and internal stakeholdersDevelop and implement best practices for program/project management, communication artifacts, reporting, and capability improvementsDevelop models for resource planning and consumption as well as key performance metrics for project/program successCommunicate effectively; organize and juggle priorities; solve problems and make decisions that are right for our customers; build teams and relationshipsContribute to the development of standardized processes and best practices to ensure continuous improvement in the efficiency and effectiveness of the deployment process

　　What You'll Bring:

　　Bachelor's degree in Computer Science, Computer Networks, Information Systems, or a related engineering discipline OR equivalent industry work experience6+ years of system integration in complex environments preferably in the software/cybersecurity industryStrong skills and experience with F5 WAFs and DDoSIn depth technical expertise in one or more of the following areas: Data center networking, CDN, Application delivery controllers, Web Application Firewalls, and Load balancersStrong technical networking background and experience. Good understanding of TCP/IP, HTTP, HTML, JavaScript, CSS and other technologies involved in delivering sophisticated web servicesExperience in a technical role involving web operations, incident response, customer support, system monitoring, or a similar role. A customer-centric attitude and the ability to communicate well at all levels of an organizationStrong communication, customer relationship, documentation and project management skillsBe able to read, write and speak English and Mandarin fluently

　　What You'll Get:

　　Hybrid working modeCareer growth and development opportunities Recognitions and RewardsEmployee Assistance ProgramCompetitive pay, comprehensive benefits, and cool perksCulture of Giving BackDynamic Diversity & Inclusion interest groups

　　Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!

　　#LI-VR

　　The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

　　Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

　　Equal Employment Opportunity

　　It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].