515923BR

　　Title:

　　Team Leader

　　Our Company :

　　Joining us as a Team Leader , you'll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office.

　　You'll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. We'll help you advance your knowledge and skills you'll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates. As needed, you'll also prepare accurate tax returns for clients.

　　You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

　　Day to day, you'll...

　　Partner with the District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement

　　Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions

　　Serve as point of contact for onsite escalated client service concerns

　　Ensure clients are scheduled properly and conflicts are resolved

　　Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals

　　Build an engaging team environment by training and coaching associates to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions

　　Lead daily team meetings and communicate essential information to tax office associates

　　Create associate work schedules and ensure accurate timekeeping and overtime management

　　Prepare tax returns, as required

　　Job ID:

　　515923BR

　　City:

　　Reisterstown

　　State:

　　Maryland

　　It would be even better if you also had... :

　　2+ years as a Tax ProfessionalBilingual candidates strongly encouraged to apply!

　　What you'll bring to the team... :

　　Prior experience working in a customer service, shift leader, or similar role

　　Experience supervising or managing people

　　Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course

　　Annual completion of 18-hours of continuing education and ability to meet all other IRS and applicable state requirements

　　Customer-centric mindset with strong communication skills

　　Computer proficient with the ability to use MS Office

　　Demonstrated ability to work independently with minimal supervision

　　Passionate, determined, resilient under stress and a will to win attitude

　　Able to work a flexible work schedule of 40 hours per week and flexibility in work assignments based on business needs

　　High school diploma / equivalent or higher

　　Posting Title:

　　Team Leader