Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

　　A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

　　Great Place to Work®

　　Top 100 Most Loved Workplace®

　　Forbes Best-in-State Employer

　　Team Leader

　　The Role:

　　Are you passionate about people and delivering excellent service?

　　Would you enjoy being part of a busy, supportive team which can provide great long term career opportunities?

　　Is flexible work/life balance important to you?

　　As a Team Leader, you`ll lead and manage our first notification of loss motor team claims technicians. You will have responsibility for the development of your team and the ongoing quality of the work produced as well as ensuring service delivery levels and budget targets are consistently met.

　　You will be able to motivate and supervise staff as well as train, develop and appraise their performance. Your priority will be to lead your team to achieve a first-class customer service for all Clients, customers including policyholders, claimants and other teams within our business.

　　Additionally, you`ll take responsibility for undertaking internal audits to include telephony and file reviews, highlighting trends, training and development needs. You will also highlight, develop and implement claims process improvements aligned to client requirements and with their approval.

　　Analysing your reports for management information will be second nature to you, so that you may highlight trends and hot spots and implement solutions. You`ll also be given the opportunity to participate in Client and Customer management strategies.

　　Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.

　　About you:

　　Youll already be experienced at a level of managing claims-driven teams within the Insurance or Loss Adjusting arena. Youll be a customer service champion and a true leader of people, as well as:

　　Good level of education – at least to GCSE level or equivalent

　　Experience in claim handling

　　Experience in leading a busy claims management team within the given sectors

　　The ability to coach, train and motivate a team

　　Excellent telephone manner

　　Strong communication skills - both written and oral

　　Accurate keyboard skills

　　IT literacy

　　As a global business, we are always interested in hearing from candidates with bi-lingual/multilingual skills

　　What will you get for this role?

　　Competitive salary depending on skills, experience and qualifications

　　Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

　　Healthcare scheme

　　A Self Invested Personal Pension Scheme

　　Holiday allowance of 25 days plus bank holidays

　　Discounts on various products and services

　　Employee assistance programme for employee wellbeing

　　Life assurance

　　Group Income Protection

　　Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

　　Working at Sedgwick

　　Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

　　We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

　　Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

　　Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

　　#LI-HYBRID

　　Sedgwick is an Equal Opportunity Employer.

　　The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

　　Taking care of people is at the heart of everything we do. Caring counts

　　Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)