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　　Job Category

　　Customer Success

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　In this role, you will be deeply invested in every aspect of the Tableau customer experience. You will ensure that our customer's voice is represented by serving as the linchpin across the Salesforce Customer Success landscape, surfacing feedback and trends to our business partners and advocating directly for solutions that improve the Tableau experience. Further, you'll increase value for our Tableau customers, working strategically alongside our Sales, Support, Services, and Success teams to drive clear business outcomes.

　　You will bring architectural guidance, product expertise, innovation, and knowledge capital to our stakeholders in Customer Success and technology and products. You also will work cross-functionally with our partners in Customer Success to develop and transition our expertise across the entire organization, strengthening a sustainable and self-powered ecosystem that drives success for all Tableau customers.

　　This role is laser-focused on product quality and solving the most relevant Tableau customer challenges, which may include new product/feature early adopter use cases, internal field readiness, curating and distributing product and feature implementation standard processes content, and publishing reference architectures. At least 70% of your time will be passionate about strategic initiatives which may include providing Customer Success requirements to product owners, executing high-touch customer engagements, and sharing expertise with Customer Success architects and specialists.

　　The ideal candidate will become comfortable with quickly building and sharing expertise in new Tableau products and features, working with customers to identify blind spots and identify reusable guidance, and then sharing that expertise and guidance with other architects in Customer Success.

　　If this sounds like you we encourage you to apply!

　　Responsibilities

　　Improve Tableau product serviceability, by quickly building expertise in new product introductions, large-scale migration efforts, and existing product retirements. Establish relationships with product owners to facilitate expertise building and to feed the voice of Tableau's customers back to them.Uncover blind spots and build practical implementation knowledge by completing high-touch customer engagements with customers who are working with Tableau's new product introductions, migrations, or product retirements.Share the expertise you have built with Tableau's Customer Success team-members. Help make them ready to scale what you have built with a much larger population of Tableau customers.

　　Desired Skills & Expertise

　　Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)2+ years of experience with one or more Tableau products or features. Tableau certifications are preferred.5+ years of relevant customer engagement experience up to executive leadership, including strategic guidance on feature adoption, implementation, and technical organization design. Consulting experiences a plus.Interacts well with both technical and non-technical customers and internal teams, attains relevant technical and business requirements, analyzes information, and crafts comprehensive solutions.Develops visually rich and professional conceptual design documents targeted to varying audiences of business and technical proficiency.Desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.Brings architectural guidance, implementation of standard methodologies, and product expertise, innovation to our Customer Success teams and customers.

　　Accommodations

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　　Posting Statement

　　At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

　　Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

　　Salesforce welcomes all.

　　For Washington-based roles, the base salary hiring range for this position is $154,300 to $212,200.

　　For California-based roles, the base salary hiring range for this position is $154,300 to $212,200.

　　Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.