Job Description

　　About the Organization:

　　The Massachusetts Executive Office of Health and Human Services is the largest secretariat in state government and is comprised of 11 agencies and the MassHealth program. Our efforts are focused on the health, resilience, and independence of the one in four residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth. The Executive Office of Health and Human Services directly touches the lives of slightly more than 1 in 4 residents in the Commonwealth - some of our most vulnerable children, youth, adults, and elders. EOHHS provides access to medical and behavioral health care, substance misuse treatment, long term services and support, and nutritional and financial benefits to those with low incomes. We connect elders and individuals with disabilities with employment opportunities, housing, and supportive services. We steer troubled youth towards a more successful path and do everything possible to keep children in our child welfare system safe. We support individuals who are developmentally disabled, mentally ill, blind, deaf or hard of hearing.

　　The Department of Public Health (DPH) licenses all doctors, nurses, and health aids in the state of Massachusetts. DPH's IT group leads dozens of projects annually. The group leverages data driven insights to shed light on important public health issues such as the opioid epidemic and disease prevention and supports Programs such as Women, Infants & Children Nutrition Program (WIC).

　　About the Role:

　　EOHHS is seeking to hire a System Application Lead to join the Department of Public Health (DPH) for the IT Digital Transformation Office (DTO). The System Application Lead will be responsible for managing multiple IT applications that support the Department of Public Health and the Massachusetts Registry of Vital Records (RVRS). The incumbent will work closely with RVRS staff and EOHHS IT leadership to identify, develop, and drive short-term and long-term application strategies. The System Application Lead will supervise and monitor the operational and project activities of project managers, external providers, and internal IT support staff.

　　The primary work location for the role will be at 150 Mt. Vernon Street, Boston, Massachusetts 02125. The work schedule for this position is Monday through Friday, 8:30 AM - 4:30 PM EST. Occasional travel to other DPH sites in Boston may be required.

　　This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

　　Duties and Responsibilities:

　　Ensure that the Massachusetts Registry of Vital Records (RVRS) applications are maintained, modified, and support in accordance with EHS IT policies and proceduresWork closely with business RVRS staff and EOHHS information technology leadership to proactively identify, develop, and drive short-term and long-term application strategiesManage application upgrades and migration activities, business requirements, deadlines, and business and IT objectivesEnsure that production and project support services meet the business applications support level agreement objectivesProvide direct project management and project oversight managed by additional PMs as requiredAssist with Master Agreements (MA), Requests for Response (RFR), and procurements to support the business programAssist in the development and implementation of the DPH IT Governance, Communication, and Continuous Service improvement strategies which require participation in ongoing Information Technology Roadmap workshopsConduct, review, and approve performance appraisals for, provide training to, and mentor members of the application Provide expertise and guidance in all business, application, and IT related mattersUnderstand the specific IT goals and needs, budgets, and interests of the business bureau/program and how they relate to their application portfolioAdvise application issue resolutions through review of error messages and appropriate open source toolsMonitor and navigate large log files as well as edit, copy, and provide logs and other filesPerform server administration and management activities including monitoring, checking and configuring settings, and configuring ear filesConfigure accounts through adding new users and providing remote login privilegesDocument support policies, processes, and procedures; create and maintain written procedure manualsCreate technical and non-technical documentation as an information resource to business users and other technical teamsAdhere to all EOHHS, project management, security, quality assurance, change management, and release management practices, policies, standards, and procedures

　　Preferred Knowledge, Skills, and Abilities:

　　Three (3) years of experience in application managementProven knowledge and experience with Windows server maintenance, including knowledge of Windows job scheduler and applying security patchesStrong understanding of testing methodologies for functional, systems, integration, performance, and user acceptanceDemonstrated knowledge and experience with Linux commands and shell scripting; ability to use Putty, VI, or similar toolsHands-on experience with Weblogic or Wildfly application server managementKnowledge of PGP encryptionAbility to test webservices using SOAP UI or similar tools as well as an understanding of XMLGatewaysFamiliarity with database management and SQLAbility to drive complex system projects and transition businesses to new application systemsMethodical and able to follow documented procedures and instructionsAbility to keep meticulous and consistent documentation of processes, architecture, and solutionsExcellent problem-solving and analytical skills with the ability to independently analyze reported issues, document, and recommend solutionsExcellent leadership skills including the ability to foster a collaborative, professional, and respectful work environmentAbility to work collaboratively with technical and non-technical staff as well as upper managementExcellent communication and writing skills with the with the ability to clearly communicate concepts to various project stakeholders including IT leadership, business customers, team members, and other IT colleagues

　　Education and Certifications:

　　Bachelor's Degree in Computer Science, Information Technology, Business Administration, or other related field, or equivalent work experience

　　Pre-Offer Process:

　　A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.

　　Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

　　Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

　　If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

　　For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2.

　　Qualifications

　　First consideration will be given to those applicants that apply within the first 14 days.

　　Please see Preferred Qualifications.

　　Comprehensive Benefits

　　When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

　　Want the specifics? Explore our Employee Benefits and Rewards!

　　An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

　　The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.