Introduction

　　A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you'll love your career at IBM.

　　Your Role and Responsibilities

　　This role requires you to work:

　　Wednesday through Friday every other Saturday working from 6pm to 6am MDT. NIGHT SHIFT

　　Knowledge within client's environment (on-prem/Cloud) to perform Daily lower-level engineering task of system administration related solutions for various operational needs.

　　Install new / rebuild existing servers and configure hardware, some peripherals, services, settings, directories, analyze storage requirements, etc.

　　Develop and maintain installation and configuration procedures, templates.

　　Working on the OpenShift platform including some orchestration and management

　　Contribute to and maintain system standards and documentation for clients.

　　A communicator who utilizes critical thinking skills to know when to inform, lead and listen to drive our business forward.

　　Perform periodic performance reporting to support capacity planning.

　　Provides clear and concise communication to Management regarding opportunities, solutions and progress.

　　A bridge builder with other Managed Services groups (Service Desk, L3 Engineering, CSM) providing excellent and timely customer experiences.

　　Train new team members as well as train on new processes or support activities.

　　Perform ongoing performance tuning, and resource optimization as required. (Configure CPU, memory, and disk partitions as required)

　　Automate anything and everything, and spend a lot of time doing

　　Perform general network troubleshooting and operational maintenance of large-scale Router, Switch and Firewall deployments in a multi-vendor environment

　　Perform Root Cause Analysis (RCA) of severe incidents/outages impacting servers or network with minimum support from management.

　　Required Technical and Professional Expertise

　　Ability to work either one of this shifts:

　　Wednesday through Friday every other Saturday working from 6pm to 6am MDT. Night shifts. Experiences working on night shifts.

　　Sun-Tuesday, every other Saturday working 6pm to 6am MDT Experiences working on night shifts.

　　Minimum of three years of system administration experience

　　Must be able to work 6pm -6am MDT any day of the week

　　Must have hands-on experience with OpenShift

　　Familiarity with most system administration tools and processes in latest versions of Windows and Linux (RHEL, CENTOS, UBUNTU, etc); for example, ability to boot/shut down a machine, add and remove user accounts, use backup programs and fsck or chkdsk, manage shared resources (e.g., file systems, printers), add a workstation to a network, mount remote file systems, and maintain system files (groups, hosts, aliases, usermanager).

　　Must understand Infrastructure as Code concepts

　　Familiarity with the principles and practice of system configuration management using modern declarative tools. (Chef, Puppet, Ansible, Terraform, etc.)

　　Preferred Technical and Professional Expertise

　　CompTIA A+, Network+, Security+, or similar network certification (CCNA, PCNSA, etc)

　　AWS cloud certification

　　RedHat OpenShift certifications

　　About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

　　Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

　　Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

　　Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

　　Are you ready to be an IBMer?

　　About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

　　Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law.

　　Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.