job overview

　　Provide timely and professional check-in/check-out services in accordance with established scripting and standards.

　　At Intercontinental Hotels ® we want our guests to relax and be themselves which means we need team members to:

　　Be you – by being natural, professional and personable in the way you are with people

　　Get ready – by taking notice and using your knowledge so that you are prepared for anything

　　Show you care – by being thoughtful in the way you welcome and connect with guests

　　Take action – by showing initiative, taking ownership and going the extra mile

　　Duties and Responsibilities

　　FINANCIAL RETURNS

　　Up-sell rooms where possible to maximize hotel revenue.

　　Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.

　　PEOPLE

　　Promote teamwork and quality service through daily communication and coordination with other departments.GUEST EXPERIENCE

　　Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.

　　Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys.

　　Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.

　　RESPONSIBLE BUSINESS

　　Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.

　　Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.

　　Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

　　Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)

　　QUALIFICATIONS AND REQUIREMENTS

　　High School diploma or equivalent, plus one year front office/guest relations experience including some supervisory training/experience. Some college preferred. Must speak fluent English. Other languages preferred.

　　This job requires ability to perform the following:

　　Frequently standing up behind the desk and front office areas

　　Carrying or lifting items weighing up to 50 pounds

　　Handling objects, products and computer equipment

　　Use a keyboard to operate various property management and reservations systems, etc.

　　Other:

　　Communication skills are utilized a significant amount of time when interacting with guests and employees.

　　Reading and writing abilities are utilized often.

　　Basic math skills are used frequently.

　　Problem solving, reasoning, motivating and training abilities are often used.

　　May be required to work nights, weekends, and/or holidays.

　　The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

　　At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

　　As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

　　Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

　　At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.