Position Objective: This position is responsible for providing support for all technologies in an Distribution environment. Identifies, troubleshoots, and remediates issues that arise, ownership of all IT building related incidents. Follows standard ITSM policies and procedures. Monitors system activity to ensure the availability and performance of all Kohl's IT business services.

　　Primary Responsibilities

　　Incident Resolution

　　Resolves first level service calls in a timely, accurate, and professional manner.Assist in the investigation of issues and with the delivery of an appropriate remedy and response.Respond to identified performance issues.Follows established operational processes and procedures and uses the Enterprise tools available.Evaluate documents, prioritize, and resolve support calls.Maintain knowledge of production system resolution procedures by reviewing new or updated knowledgebase entries to ensure readiness to execute.Logs and tracks issues using an automated Service Management System.Interact and collaborate with various corporate departments and store personnel.

　　System Support

　　Monitor system activity and inform team and manager of any perceived trends, positive or negative, in calls being received.Create and Monitor vendor service calls.Develop an understanding and knowledge of the Kohl's operating environments, policies, and procedures.Perform routine and regular preventative maintenance.Provides support in development and maintenance of operational procedures.Accepts, sets up, and tests new hardware, peripherals, and software.Adhere to procedural and security standards.Administer asset inventory management.

　　Required Qualifications:

　　Excellent problem solving skillsBasic technical understanding of the various hardware, software and networking systems being supported.Ability to work as part of a team as well as independentlyExcellent communication and organization skills.

　　Preferred Qualifications:

　　Two-year degree in Computer Science or related field.Previous IS experience.Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; and establishing personal networks.

　　Special Requirements:

　　On-call support as needed.