Kforce is immediately seeking an experienced Support Operations Associate in support of our enterprise networking and cloud solutions client based in San Francisco, CA. The Role:Company Support is looking for a passionately caring, gritty, customer-oriented problem solver to join our Operations/Assurance Team as a Support Operations Associate. This team focuses on handling non-technical Support Cases and is responsible for providing quality support for our growing customer base.Responsibilities:

　　Support Operations Associate will educate and assist customers and partners with (but not limited to): EA (enterprise agreement), licensing, orders, processes, policies, and other admin-only tasks

　　Effectively communicate with third parties such as partners and customers regarding non-technical issues and customer service inquiries, both orally and in writing

　　Own each customer case from initial creation to resolution

　　Collaborate with the technical support team to address any case that escapes your area of expertise

　　As a Support Operations Associate, you will work with the leadership team to improve processes

　　Work with the Support, Product, Sales, and Operations teams on customer escalations

　　Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles

　　3 years of experience are required

　　Takes pride in doing excellent work, and can both teach and learn from those around them

　　Outstanding written and verbal communication skills and comprehension with the ability to clearly and concisely articulate matters to third parties

　　Attention to detail

　　Desired Skills:

　　Experience with SFDC or other like CRMsThe pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

　　We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

　　Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

　　This job is not eligible for bonuses, incentives or commissions.

　　Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

　　Compensation Type:HoursMinimum Compensation:16.83Maximum Compensation:22.77