About Us

　　PAR West, a subsidiary of Quanta Services, Inc. (NYSE: PWR), is an industry leader in all aspects of outside infrastructure, electrical, gas, and telecom construction. Our reputation as solution providers has been consistently applied across all our service offerings. Our innovative and forward-thinking teams bring decades of experience to every project.

　　We offer a full range of construction services and solutions for substations, overhead and underground distribution and transmission lines, maintenance, startup, associated communications, energized services, emergency storm restoration and assessment, and engineer, procure and construct (EPC) services.

　　About this Role

　　The Support Engineer will use knowledge and specialized skills to implement technical solutions, and provide high quality support for computer hardware, operating systems, enterprise applications, and internally developed software, as well as provide testing for our internally developed software. The Support Engineer will determine when it is appropriate to deviate from a standard practice to accomplish a desired result, as well as troubleshoot and solve straightforward problems that do not have defined SOPs.

　　What You'll Do

　　Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions

　　Performs computer deployment duties including unboxing, imaging, staging, software installation, data migration, printer/drive mapping, television configuration, asset and peripheral setup with post-install troubleshooting and support, shipping assets to end users

　　Provide support for mobile devices / tablets, in person, over the phone, email, or Mobile Device Management platform (MS InTune)

　　Provide technical support for various office systems locally/remote: copiers, printers, plotters, scanners, desk phones, phone systems, conferencing equipment

　　Monitor, prioritize, and escalate unresolved help tickets in queue or as assigned

　　Logging time and work

　　Process new hire, term, and move requests, creating the appropriate work items within the ticketing system

　　High level of proficiency with Microsoft Windows 10+ is required

　　SCCM experience preferred

　　PowerShell experience preferred

　　Impeccable Customer Service

　　All other duties as assigned

　　What You'll Bring

　　Proficient computer skills (Microsoft Office products, i.e. Word, Excel, Outlook, PowerPoint, SharePoint, Visio, Project, Teams. Windows troubleshooting, understanding of basic networking concepts, software installation, hardware troubleshooting, and basic security principles)

　　Familiarity with Microsoft Active Directory and Microsoft Exchange

　　Familiarity with ManageEngine, Jira, or ServiceNow a plus

　　Ability to explain complex IT concepts in simple terms

　　Proven ability to work successfully with limited supervision

　　Impeccable end user verbal and written communication

　　Ability to maintain a calm and professional demeanor in emails and calls

　　Excellent written and verbal communication skills

　　Discipline to ethically handle private data, including financial data for certain companies

　　Able to communicate effectively and work in a team setting

　　Attendance and schedule adherence are requirements of this position

　　Compensation Range

　　The anticipated compensation for this position is USD $26.00/Hr. - depending on experience and qualifications.

　　Equal Opportunity Employer

　　All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

　　We are an Equal Opportunity Employer, including disability and protected veteran status.

　　Apply Here (https://careers-quanta.icims.com/jobs/3205/support-engineer-i/job?mode=apply&apply=yes&in_iframe=1&hashed=-336060817)

　　Connect With Us!

　　ID2024-3205

　　CategoryInformation Technology

　　Position TypeFull-Time Regular

　　LocationUS-CA-Upland

　　Workplace TypeOn-Site