The Wood Products Supply Chain organization has an immediate opportunity available for a full-time Customer Service Representative to join our dynamic team. Weyerhaeuser’s 120-year history meets modern sustainability in its new LEED-certified and award-winning building located in the historic Pioneer Square district. We are a collaborative team with a strong reputation for performance, built by knowledgeable members who drive efficiency by leveraging technology and process improvement. In this valued and strategic role, the Wood Products Supply Chain Customer Service Representative is the first point of contact for a growing roster of new and current customers.

　　In short, the Customer Service Representative role is key to the company's success by maintaining customer satisfaction through superior customer service. The ideal candidate is a motivated, action-oriented person who is passionate about customer service. In this role, you are instrumental in developing and maintaining relationships by providing excellent customer service to both internal and external customers. You provide superior account support, manage the order process with a fine degree of accuracy, and are influential in assisting and strengthening our Wood Products organization with various projects and promotions. In this role, you will build relationships with customers across the US and Canada while mastering the workings of a metrics-driven, streamlined organization.

　　The Customer Service Representative role is an excellent opportunity to join Weyerhaeuser’s Supply Chain team and to grow within an organization that will invest in you. We hope you choose us for your next career.

　　This position will report out of Weyerhaeuser’s Seattle Headquarters with the flexibility to work a hybrid schedule (up to 3 days per week in the office).

　　Key Functions:

　　Utilizing SAP and other sales tools to accurately process sales orders along with the management of invoicing without error or delayProviding outstanding customer support from initial contact to when product arrives to customerWorking cross functionally across supply chain & sales to fulfill our customer order requirementsDevelop and maintain strong customer relationshipsServing as main customer touch point for troubleshooting customer issuesMeeting and/or exceeding service expectations and customer follow upConsistently looking for ways to improve processes across supply chainParticipate in project work as requiredEnsure all documentation is provided to relevant parties – invoices, order confirmations, packing lists, etc.Maintain customer data within SAP, which includes completing new customer set up requestsHave deep understand of Weyerhaeuser business, products, and customers to ensure highest level of service to customersWork within a team environment to meet business objective and goal

　　High School Diploma, with bachelor’s degree preferred

　　2 years of customer service with some sales or supply chain experience is preferredExperience working in a team environment and independently as neededDemonstrates computer competence with Microsoft Office (word processing, spreadsheets, databases, etc.)Experience working with SAP or other ERP systems is preferredExcellent verbal, interpersonal, and written communication skillsAbility to meet time sensitive deadlines and prioritize responsibilitiesAbility to recognize problems, assess situations, gather relevant information, and respond/resolve effectivelyPositive attitude and thrives in a collaborative environmentExcellent customer service skills and demonstrates a passion for customersDesire to drive to not simply meet but exceed expectationsHighly motivated self-starter who is results orientedAbility to give and receive feedbackAbility to work flexible hours as neededWhat We Offer:

　　Compensation: This role is eligible for our annual merit-increase program, and we are targeting a salary range of $56,547 to $84,800 based on your level of skills, qualifications, and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.

　　Benefits: When you join our team, you and your family will be covered by our comprehensive health benefits plan, which includes medical, dental, vision, and basic life insurance. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.

　　Retirement: Employees can enroll in our company’s 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.

　　Paid Time Off or Vacation:We provide eligible employees who are scheduled to work 25 hours or more per week with paid vacation for up to 3 weeks to use during your first year of employment. In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 hours along with paid parental leave for all full-time employees

　　About Wood Products: *We've been delivering quality building products and solutions to our customers for more than 100 years. From builders and dealers to specifiers and homeowners, we offer exceptional product performance and unparalleled support. For more than a century, we’ve been building our reputation as a leader in sustainable wood products.*

　　About Weyerhaeuser: *We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference. We know you have a choice in your career. We want you to choose us.*

　　/Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team/

　　Job: *Customer Service, Design, Sales & Marketing

　　Title: Supply Chain Customer Service Rep

　　Location: WA-Seattle

　　Requisition ID: 01020546