“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” – Mohamed Alabbar

　　ABOUT THE COMPANY

　　Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

　　ABOUT THE ROLE

　　The role at Address Hotels will play a pivotal role in ensuring the smooth and efficient operation of the front desk and guest services. The ideal candidate will possess excellent communication skills, strong leadership qualities, and a passion for delivering exceptional guest experiences. The role will lead a team of front office associates, providing guidance and support to uphold the high standards of service synonymous with Address Hotels.

　　ABOUT THE FUNCTION

　　This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms & other facilities, by delighting them from Check in until Check out.

　　PERFORMANCE DRIVEN CULTURE: WHAT WILL YOU BE MEASURED AGAINST

　　Guest Services: Oversee the front desk operations and ensure a warm, welcoming, and efficient check-in and check-out process for guests.

　　Team Leadership: Lead and motivate the front office team, ensuring a positive and collaborative work environment.

　　Check-in/Check-out: Supervise and coordinate the check-in and check-out procedures to ensure accuracy and efficiency.

　　Reservations: Monitor room availability and make recommendations to maximize occupancy and revenue.

　　Communication: Foster effective communication between the front office and other hotel departments.

　　Guest Relations: Proactively engage with guests to ensure their needs are met and expectations exceeded.

　　Cash Handling: Oversee the handling of cash and payments at the front desk, ensuring accuracy and compliance with hotel policies.

　　Safety and Security: Ensure adherence to hotel security and safety protocols.

　　Quality Assurance: Implement and uphold Brand, Forbes and LQA standards.

　　TECHINICAL SKILLS AND COMPETENCIES

　　Hotel Management Software

　　Reservation Systems

　　Point of Sale (POS) Systems

　　Microsoft Office Suite

　　Financial Reporting

　　Property Management Systems (PMS)

　　Communication Skills

　　Customer Service

　　Leadership

　　Problem-Solving

　　Team Collaboration

　　QUALIFICATIONS, EXPERIENCE & LANGUAGE PROFICIENCY

　　Bachelor’s degree in hospitality management or a related field.

　　2+ years in a supervisory role within the hospitality industry from a luxury 5-star property.

　　WHAT WE BELIEVE IN

　　At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

　　Customer Focus

　　Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services, and experiences.

　　Ownership Mindset

　　No detail is too small, no challenge is too big, and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

　　Fast Paced

　　Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge, and passion needed to deliver extraordinary speed for our customers.

　　Talent and Tenacity

　　Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

　　Adaptability

　　We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.