Summary This position is located in the Bureau of Consular Affairs, Passport Services Directorate duty location New York, NY (CA/PPT/NY), in the U.S. Department of State. CA is responsible for the welfare and protection of U.S. citizens abroad, for the issuance of passports and other travel documentation to citizens and nationals, and for the protection of U.S. border security and the facilitation of legitimate travel to the United States. Responsibilities Serves as an authority on resolution of highly complex citizenship cases and unique adjudication problems referred by subordinate supervisors. Collects, monitors, and analyzes data pertaining to potential vulnerability of the passport adjudication process to identify areas of improvement or development. Prepares a variety of recurring and special reports as needed by the Agency/Center Director and by Headquarters in managing the Directorate of Passport Services. Responsible for managing and directing the entire passport adjudication function for the regional Passport Agency/Center of assignments. Reviews adjudicative decisions by subordinates in disputes cases, using tact and discretion in developing solutions that balance the needs of passport applicants with those of the Department. Requirements Conditions of Employment Qualifications Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States. Qualifying specialized experience must demonstrate the following: Experience adjudicating passport applications that are received from either across the United States or from customers applying in person at a service window. Experience reviewing, investigating, and/or re-adjudicating problematic and potentially fraudulent applications. Experience monitoring the overall quality and quantity of the work of section personnel. In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities: Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to "see the job through." Education Education requirements do not apply to this vacancy announcement. Additional Information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or [email protected]. If eligible, telework agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.