About Our Organization:

　　St. Catherine’s Center for Children is a leading non-profit organization in New York’s Greater Capital District. Our comprehensive range of human services reach more than 1,000 children, 600 families, and hundreds of adults across Upstate New York each year. Our multi-faceted programs are designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve. We offer residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.

　　St. Catherine’s employs more than 300 full and part-time staff. Our spectrum of services for children, families and individuals suffering from the lasting effects of abuse and neglect, family instability, mental illness, homelessness and other ongoing traumas, continues to grow. We are committed to cultivating a culture where all employees can bring their authentic and best selves to the workplace. Our DEI-B initiatives are designed to support and build a more equitable, inclusive and diversified workplace, one which exemplifies true respect and dignity.

　　Job Summary:

　　The Supervisor of Community Outreach and Care Coordination (“Supervisor”) assists the Director of Community Outreach and Care Coordination in carrying out the administrative functions needed to operate the Children’s Health Home Care Management program, High Fidelity Wraparound Care Management program, and the Lansingburgh Connects School Based Mental Health Program. The Supervisor provides direct supervision to a team of 3-6 Health Home Care Managers and Family Engagement Specialists, and acts in the capacity of the Director of Community Outreach and Care Coordination in their absence.

　　Administratively, the Supervisor is responsible for outreaching to and enrolling youth into the program, as well as onboarding and training newly hired Children’s Health Home Care Managers and Family Engagement Specialists when necessary. The Supervisor may be required to carry a temporary caseload of enrolled Health Home and Lansingburgh Connects youth during periods of staffing shortages.

　　Duties & Responsibilities include:

　　Provides outreach to referrals to establish eligibility, and enroll them in the Children’s Health Home program when appropriate.

　　Assists with the training and onboarding new employees by shadowing, mentoring and coaching new hires and ensuring all agency and Department of Health (DOH) required trainings and requirements are completed.

　　Prepares monthly capacity reports for the lead health home and ensures staff comply with annual mandatory department of health training.

　　Prepares reports as needed for the Lansingburgh School District and New York State Office of Mental Health

　　Assists with review of Health Home case records to ensure compliance with all regulatory requirements as set forth the by DOH, the contracted Health Homes and the MCO’s.

　　Provide direct supervision to a team of 3 to 6 full-time Children’s Health Home Care Managers and Family Engagement Specialists.

　　Assists Director in planning for the growth and the strategic direction of the program.

　　Attends meetings with the Lead Health Homes, Lansingburgh School District, NYS Department of Health, NYS Office of Mental Health, local District SPOA’s and with other community stakeholders as required.

　　Participates in agency and Health Home Quality Assurance meetings.

　　Completes all mandated training as set forth by DOH, the contracted Health Homes and the MCO’s.

　　Assists with the distribution and collection of bi-annual satisfaction surveys.

　　Additional position-related duties and responsibilities as assigned by the Director of Health Home Care Management and the Director of the Community Outreach and Care Coordination as appropriate.

　　Position Specifications:

　　Bachelor’s degree in psychology, sociology, counseling, or other human service related field.

　　4-5 years of experience in human services, including child welfare, mental health, substance abuse and physical health. Less experience considered with an advanced degree.

　　Supervisory experience preferred but not required.

　　General knowledge of Computer applications: Microsoft Office Suite (Word, Excel), Google Business Workspace Suite (Gmail, Google Sheets, Docs, Meet, etc.), and the Internet.

　　This position does have regular and substantial unsupervised or unrestricted contact with individuals receiving services and is required by law to be fingerprinted for a criminal history record check under DOH (NYS Department of Health).

　　Local travel is required; Must have a valid NYS Driver’s License and have reliable transportation.

　　Must possess the ability to make sound, independent decisions when circumstances are warranted.

　　Ability to pass the test with a .80 or better to become a certified CANS assessor.

　　Ability to pass required pre-employment background checks, to include fingerprinting for DOH, OMH, & OCFS.

　　Essential Functions:

　　Professional demeanor when dealing with personnel issues or interoffice conflict.

　　Strong interpersonal skills, and the ability to build strong working relationships with regulatory bodies.

　　Mobility, in terms of home visits to client’s homes, and to make other on-site contacts with referring agencies, collaborative agencies, etc.

　　The ability and capacity to provide on-call coverage for emergency and crisis situations.

　　Ability to lead and inspire confidence in those supervised as well as those who collaborate on a peer level.

　　Ability to function well in a high-paced and at times, stressful environment.

　　Demonstrated placidity and patience; flexibility and adaptability.

　　Value a nurturing family as the ideal environment for a person; and have confidence in the principle that people have the capacity to grow and change at their own pace and motivation.

　　Ability to communicate with a wide range of people, including those who are culturally and socio-economically diverse, as well as people with various developmental and functional levels.

　　The ability to establish a respectful relationship with persons served to help them gain skills and confidence, empowering them to solve their own problems.

　　The capacity to maintain a helping role and to intervene appropriately to assist in meeting service goals, while setting appropriate limits.

　　The employee frequently is required to stand, walk and sit. Must be able to sit for long periods of time.

　　The employee must occasionally lift and/or move up to 25 pounds.

　　Certain deadlines and unanticipated developments may require work during evenings, weekends;

　　What We Offer*:

　　Competitive Pay with an Excellent Benefits Package

　　Health Insurance options: Medical, Dental and Vision

　　Generous Combined Leave Time and Holiday Pay

　　$500 Employee Referral Bonus*

　　Professional Development & Career Growth Opportunities

　　We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program*

　　Pension Plan with Aggressive Agency contribution

　　Life Insurance – Automatic Benefit!

　　Paid Training & Tuition Reimbursement*

　　Travel/ Mileage Reimbursement*

　　Our Commitment to Diversity, Equity, Inclusion & Belonging

　　The Comfort of a Business Casual Environment.

　　*some conditions may apply

　　EEO Statement: St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.

　　Background Checks: We run a thorough and complete pre-employment background check on all candidates being considered for a position, this includes fingerprinting. All candidates must successfully clear the pre-employment background check process, which follows NYS/DOJ requirements. We pay for all pre-employment background checks!