We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

　　Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion (https://www.nbcuniversal.com/diversity-equity-inclusion) initiatives, coupled with our Corporate Social Responsibility (https://www.nbcuniversal.com/csr) work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

　　NBC Universal is seeking a Supervisor to lead a driven and highly motivated team, primarily located in Englewood Cliffs, NJ, as part of the Program Operations team in Media Operations.

　　This Supervisor role will lead a team responsible for client engagement and order fulfillment for secondary distribution of NBCUniversal content to third party licensees. The position serves as the liaison between the client, internal operations teams and third-party licensees in various locations globally, to ensure accurate and reliable completion and distribution of content.

　　The ideal candidate will work collaboratively with the rest of the Media Operations, Product and Engineering teams on executing fulfillment initiatives and workflow enhancements while developing strong partnerships with business partners across NBCUniversal. Reporting directly to the Manager of Media Operations, this position will aide in implementing short and long-term plans, pursue opportunities to further improve upon and automate the delivery process and increase service reliability.

　　Manage client engagement on behalf of Media Operations – this may include hosting weekly meetings, reviewing issues or working with internal teams to meet client needs/manage expectations.

　　Subject matter expert for all studio fulfillment program operations services, processes and related technology

　　Oversee operations staff including performance reviews and employee issues, assisting with day-to-day operations and conducting training sessions

　　Partner with Media Operations management team to implement new workflows that drive simplification, flexibility and scalability across all teams

　　Conduct operational requirement analysis for all incoming studio fulfillment business opportunities, ensuring volume and timelines are scoped and resources are appropriately allocated

　　Work closely with Product, Support, and Media operations groups to resolve any content related issues to ensure material is delivered to licensees within SLA

　　Constantly measure operational quality metrics to drive rigor and accountability within the operations

　　Define, document, and maintain operational processes and workflows in Standard Operating Procedure (SOP) documents

　　Be available and on call on 24/7 basis (excluding extreme circumstances) to receive escalation and trouble shoot issues

　　Must be able to work swing or overnight shift, if necessary

　　Basic Requirements:

　　BA/BS in a related field and/or equivalent experience 

　　3+ years of experience in a media or post-production/entertainment environment.

　　3+ years of experience in a job using computers and software applications including MS outlook, MS Excel and the internet.

　　3+ years in a role requiring effective communication with diverse audiences, ranging from non-technical senior leadership executives to technical professionals and media operations staff.

　　3+ years in a role requiring technical skills within media management such as understanding and interpreting QC reports, and familiarity with video file specifications

　　Must have familiarity with digital media file formats, sizes, and qualities

　　Desired Characteristics: 

　　Superior customer service kills

　　Ability to manage a high volume of emails while maintaining timely responsiveness

　　Highly developed communication and oral presentation skills

　　Must be willing to work on site in Englewood Cliffs, New Jersey minimum 3x per week

　　Must be willing to work weekends and holidays as needed with advance notice

　　Additional Requirements:

　　This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

　　This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page (https://www.nbcunicareers.com/benefits) of the Careers website. 

　　NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

　　If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].