Employment Type:

　　Full time

　　Shift:

　　Description:

　　General Summary:

　　Supervises all operational activities for the Emergency Room. Identifies and solves problems and complaints from patients, visitors, and staff within scope of responsibility. Coordinates admitting procedures with activities of other departments. Assists Manager of the Emergency Room in development and implementation of department objectives and programs. Implements the Hospital’s admission policies through appropriate registration and bed assignment procedures. Performs technical duties of all supervised staff as necessary.

　　Supports the Mission of Trinity Health and Holy Cross Hospital.

　　Minimum Licensure/Certification Required (if applicable):

　　None.

　　Minimum Knowledge, Skills, and Abilities Required:

　　Four-year college degree or equivalent experience.

　　At least one-year supervisory experience in patient registration/health care setting and 3-5 years’ hospital experience.

　　Working knowledge of computerized admitting systems, medical terminology, and third party payors.

　　Proven organizational skills.

　　Outstanding customer service/hospitality skills.

　　Ability to adapt to flexible working schedule.

　　Will be required to work at least two weekends per month.

　　Strong computer skills. e.g. Microsoft products, GroupWise. Management Statement: Supervisor: Management at Holy Cross Hospital involves understanding that we operate within a fiduciary relationship in which we are expected to steward our communities resources in such a way that we produce high quality, safe, efficient, and effective care for both today’s patients and tomorrow’s patients. This enables us to become the most trusted provider of health services within our community. A Supervisor at Holy Cross has resource monitoring and staffing responsibility for either a specific department function or for a certain shift and number of employees. Supervisors must have the ability to organize day-to-day work-flow and prioritize, adjust, and redistribute workload as necessary to assure that optimal service and resource use is achieved within the unit being supervised. The supervisor has primary responsibility to ensure that departmental and organizational policies are consistently communicated and that practice within their area of responsibility is aligned with these expectations. The supervisor is also the primary management contact for staff concerns, and directly oversees the communication of organizational objectives to the staff. Communication skills and the ability to educate staff are important elements of this job. Working Conditions: Physical Requirements : Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Visual Acuity : The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

　　Environmental Conditions : None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

　　Reporting Relationship:

　　Minimal supervision. Reports to Manager of the Emergency Room.

　　Holy Cross Health is an Equal Employment Opportunity (EEO) employer.

　　Qualified applicants are considered for employment without regard to Minority/Female/Disabled/Veteran (M/F/D/V) status.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

　　Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

　　EOE including disability/veteran