Overview

CHI Health strives to care for you the way you care for your patients.

We understand you have personal responsibilities outside of your profession and also care about your well-being.

With you in mind, we offer the following benefits to support your work/life balance:

Health/Dental/Vision Insurance

Direct Primary Plan (No copay, no deductible, and access to CHI Health provider 24/7)

Premium Access to our Family Care Program supporting your needs for childcare, pet care, and/or adult dependent care

Voluntary Protection: Group Accident, Critical Illness, and Identity Theft

Employee Assistance Program (EAP) for you and your family

Paid Time Off (PTO)

Tuition Assistance for career growth and development

Matching 401(k) and 457(b) Retirement Programs

Adoption Assistance

Wellness Programs

Flexible spending accounts

From primary to specialty care as well as walk-in and virtual services CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Responsibilities

Job Summary / Purpose

The Supervisor – Clinic assists the Clinic Administrator with general supervisor, direction, and support of the daily operations of the clinic in accordance with established policies, procedures and standards. In the absence of the manager, the supervisor has oversight of clinic operations.

Essential Key Job Responsibilities

Has the authority to interview, hire, orient, terminate, promote, train and conduct performance evaluations.

Assigns day-to –day work activities; directs the functional and technical job performance of team members.

Allocate and direct staffing needs to meet patient, unit, and department needs, and collaborate with others to ensure overall staffing needs are met.

Manage performance including: setting goals, clarifying job expectations, monitoring performance progress, providing feedback, recognize developing skills and addressing performance issues related to work and our commitments using corrective action.

Works with individual clinic management and medical staff, to evaluate, monitor and enforce clinic specific protocols, procedures and objectives; maintains compliance with federal/state regulations and standards.

Ensures charging/reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team.

Serves as the point of contact for patient and external customer complaints. Investigates and reconciles complaints relating to practice operations.

Monitors the payroll system to help control employee time management.

Monitors utilization of staff and supplies in assigned areas, and recommends appropriate adjustments to stay within budget guidelines while constantly improving the quality of health care.

Monitors compliance with policies, implements plans and recommends revisions as needed.

Monitors and maintains licensure certification requirements for assigned staff.

Supervises the day to day operations in the absence of the manager.

Performs other duties as assigned.

Qualifications

Minimum Qualifications

Required Education (for CHI Leadership Job Levels from Supervisor through President)

Sys/Div/Mkt/Local Supervisor – Bachelor’s Degree and minimum of 1 year experience in the discipline OR 3 years’ experience in the discipline OR Master’s Degree and no experience

Required Education for Staff Job Levels

High School Diploma or equivalent required.

Required Licensure and Certifications

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Required Minimum Knowledge, Skills and Abilities

3 years related experience in a clinic/physician office is required.

PREFERRED Qualifications

Basic Life Support (BLS) preferred.

Specialized or technical training from a college or technical school for coding, medical assistant or coding certification preferred.

Ability to communicate effectively both verbally and in writing.

Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers and the general public.

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.

Must be proficient with Microsoft Office Suite, Internet Navigation, database management, desktop publishing, spreadsheet and graphic presentation packages.

Pay Range

$21.80 - $31.62 /hour

We are an equal opportunity/affirmative action employer.