Zendesk Explore (https://www.zendesk.com/explore/) is our latest analytics product. It is a complex business intelligence application, serving 100,000 customers and utilising data from over 500 million Zendesk users and 40+ external data source connectors. Explore is responsible for ingesting millions of records from the Zendesk product family and allowing them to be queried and visualised at low latency - and all that at internet scale!

　　Were looking for a Staff Software Engineer to help take Zendesk products to the next level. Explore is a complex reporting application that provides analytics for Zendesk data. Youll have the skills, experience, wisdom, patience, and determination to work with the team to meet our customer's needs.

　　Dont meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Zendesk, we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role, but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles

　　What you get to do every day

　　Take ownership of the infrastructure design, deployment operations of our microservices, using best DevOps practices.You will create and maintain the infrastructure for supporting highly data driven applications and help drive innovation on the future of infrastructure.Work on meaningful and impactful projects every quarter both as a group and with the opportunity and challenge to lead projects yourselfContinuously improve the stability and reliability of the infrastructure by evolving the existing tooling and seeking creative solutions to upcoming projectsSolve infrastructure problems that have visible risks, roadblocks, and constraints. Examples might be: legacy dependencies, compliance issues, architecture or technology limitations.

　　What you bring to the role

　　Expert Terraform knowledge and skills.Strong proficiency in Python.Experience working with Amazon ECS Clusters.Strong engineering and architecture experience and extensive knowledge in designing infrastructure for microservices.Professional knowledge and experience of commonly used technologies like Kubernetes, SQL and best practices.Experienced in ensuring observability to capture business centric metrics for high throughput applications and underlying infrastructure, this way allowing us to upheld our reliability posture.An ability to mentor other engineers, host knowledge-sharing sessions and act as an advocate for best tech practices.An agile mindset with ability to collaborate with cross-functional teams.

　　Nice to have

　　Experience working with any OLAP engines like Apache Pinot, Apache Druid or ClickHouse.Prior experience in migrating application workloads from one cloud orchestrator to another.

　　Tech Stack

　　Our code is written in Ruby, Scala, Typescript.Our data pipeline is using Spark (AWS EMR)Our real-time pipeline is using Apache Kafka, Apache Flink & RedisOur infrastructure runs on AWS ECS clusters and we maintain our infrastructure using terraform.Our data are stored in AWS Aurora PostgreSQL, Redis and RedshiftWe are also using AWS Aurora MySQL as application databasesWe are using Github Actions as part of our CI/CD process.Datadog is our tool for monitoring and logging.

　　What we offer

　　Full ownership of the projects you work on.What you will be doing will have a huge impact.Team of passionate people who love what they do.Exciting projects, ability to implement your own ideas and improvements.Opportunity to learn and grow.

　　...and everything you need to be effective and maintain work-life balance

　　Flexible working hours.Professional development funds.Comfortable office and a remote setup.Choice of your laptop and other equipment.Premium Medical Insurance as well as Private Life Assurance.

　　#LI-BP1

　　The Poland annualized base salary range for this position is zł268,000.00-zł402,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.