The Service Activation Departments role is to provide middleware services responsible for orchestration and activation of the following services; High Speed Data Devices Video devices (set top boxes) Phone service, and WiFi Service. This department also leverages tools used for triaging issues with service by service staff and the user interface used for self-install by customers as well as field technicians.

　　BE PART OF THE CONNECTION

　　As aSenior Systems Analysto­­n the Service Activation team, you’ll be responsible for the design, development, and implementation of application and reporting solutions to address business needs. Systems Analysts liaise Business Analysts and the technical solution providers such as Engineering, IT and/or 3 Party Solution providers.

　　WHAT OUR SENIOR SYSTEMS ANALYSTS ENJOY MOST

　　Leading analysis, documentation, and business recommendations for management and leadership.

　　Developing application solutions to increase business solutions.

　　Analyzing system interdependencies, system requirements, risks, and risk mitigators.

　　Liaising Business Analysts and technical support personnel.

　　WHAT YOU’LL BRING TO SPECTRUM

　　Required Qualifications

　　Experience:

　　5+ years of systems analysis experience.

　　5+ years of software development and implementation experience.

　　3-4 years of project management experience.

　　3-4 years of telecommunications experience. Education:Bachelor’s degree in Computer Science, Business Administration or related field or equivalent experience.

　　Technical skills: Knowledge of process and project management.

　　Knowledge of general accounting and billing procedures.

　　Skills:

　　Excellent communication skills and the ability to work well with all levels of business users in a professional manner.

　　Cross-functional management skills.

　　Abilities:

　　Ability to read, write, speak and understand English.

　　Ability to read, write, speak and understand English.

　　Ability to analyze and interpret data.

　　Ability to quickly identify business problems/opportunities.

　　Ability to communicate orally and in writing in a clear and straightforward manner.

　　Ability to communicate with all levels of management and company personnel.

　　Ability to define key performance indicators / metrics.

　　Ability to document, prepare and present data-driven presentations.

　　Ability to make decisions and solve problems while working under pressure.

　　Ability to manage multiple projects at one time.

　　Ability to prioritize and organize effectively.

　　Ability to show judgment and initiative and to accomplish job duties.

　　Ability to supervise and motivate others.

　　Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.).

　　Travel Ability:

　　Some Travel Required

　　Office Environment

　　Schedule:

　　Full time

　　This position is eligible to work in a hybrid work model (combination of in-office and remote days)

　　SPECTRUM CONNECTS YOU TO MORE

　　Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.

　　Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.

　　Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.

　　Total Rewards:See all the ways we invest in you—at work and in life (https://jobs.spectrum.com/compensation-and-benefits)

　　Apply now, connect a friend to this opportunity orsign up for job alerts (https://jobs.spectrum.com/) !

　　BSY305 2024-28276 2024

　　Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

　　A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

　　Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)

　　Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)