A ServiceNow Performance Analytics (PA) Developer is the SME in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality based on business needs, as well as creating and modifying Performance Analytics reports and dashboards. In addition to being a PA specialist, you should be an experienced ServiceNow developer with knowledge of other modules and data structures. Working alongside the ServiceNow Architect and Engagement Teams, the ServiceNow/Performance Analytics Developer shares responsibility for the overall ServiceNow solution.

　　Responsibilities:

　　In addition to following Capgemini’s professionalism policies, you are responsible for:

　　Interacting with Engagement Teams to collect and translate technical report requirements

　　Participates in the definition, design, build, and implementation of Service Performance Management framework and solutions to meet client needs

　　Provides guidance and insight regarding industry best practices and recommendations

　　Definition of process and technical requirements to support design

　　Using computer software programs to create graphs and charts that illustrate performance trends

　　Analyzing and implementing technical report requirements as defined

　　Providing application ServiceNow/PA development services and technical support

　　Designing, coding, testing, debugging, documenting, implementing, and maintaining ServiceNow/PA software applications, dashboards, and reports

　　Ensures that system improvements are successfully implemented

　　Implement ServiceNow Service Performance Management framework workflows that integrate with external web services

　　Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution

　　Define the services that ServiceNow/PA delivers and gets alignment with customers on service definitions, SLAs, and critical metrics

　　Contribute to a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements, and additions to the ServiceNow/PA ecosystem that aligns with the longer-term goals and objectives of IT and Capgemini’s customers

　　US Citizenship

　　Ability to obtain a Public Trust Clearance

　　Working with federal clients

　　1 years’ experience developing on the ServiceNow platform

　　Performance Analytics certification

　　ServiceNow Certified Systems Administration (CSA) certification

　　ServiceNow Certified Application Developer certification

　　ITIL V4 Foundation or above

　　2 years experience solutioning/developing business intelligence solutions

　　Experience using the Agile/Scrum methodology to define and deliver development work

　　Experience in HTML, CSS, Javascript, AJAX, integrating to multiple data sources used to populate ServiceNow modules

　　Experience with standard methodologies of software development - logging, unit testing (ATF), code reviews, etc.

　　Service Integration and Management and Service Performance Management experience is a plus

　　Good understanding of ITSM Tooling / ServiceNow / Performance Analytics

　　Solid understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies)

　　Superb communication skills (verbal and written)

　　Able to work independently and demonstrate initiative through proactive behavior

　　Participates in and/or leads diagnosis and fixing of problems within area of expertise

　　Identifies and fixes the root cause rather than just symptoms

　　Proficient in use and understanding of ITSM processes & systems for client and Capgemini benefit

　　Listens and ensures understanding of the client’s requirements to be able to support the design of appropriate solutions

　　Works with peer team to develop and promote the solution

　　Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved

　　Possesses good analytical skills and can apply sound levels of logic to tasks undertaken

　　Possesses good presentation skills

　　Experience Preferred but not required:

　　Experience of one popular web framework - React, AngularJS

　　Experience building reports and dashboards in a formalized reporting application like ServiceFlow, SSRS, etc.

　　Advanced scripting experience using best practice formatting and comments in Script Includes, Business Rules, etc.

　　Experience with upgrades and skipped update remediation

　　Life at Capgemini

　　Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

　　Flexible work

　　Healthcare including dental, vision, mental health, and well-being programs

　　Financial well-being programs such as 401(k) and Employee Share Ownership Plan

　　Paid time off and paid holidays

　　Paid parental leave

　　Family building benefits like adoption assistance, surrogacy, and cryopreservation

　　Social well-being benefits like subsidized back-up child/elder care and tutoring

　　Mentoring, coaching and learning programs

　　Employee Resource Groups

　　Disaster Relief

　　About Capgemini

　　Capgemini is a global leader in partnering with companies to transform and lead their business by harnessing the power of technology. The Group is guided everyday by its purpose of igniting human energy through technology for an inclusive and balanced future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, motivated by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

　　Get The Future You Want | www.capgemini.com

　　Disclaimer

　　Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

　　This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever vital to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

　　Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.

　　Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

　　Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

　　Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

　　Job: Infrastructure

　　Organization: CIS US P&C

　　Title: Sr. ServiceNow Developer- Performance Analytics

　　Location: GA-Atlanta

　　Requisition ID: 074397

　　Other Locations: US-IL-Chicago, US-TX-Dallas