Job Description

　　As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

　　Location/Division Specific Information

　　Carlsbad, CA / Pleasanton, CA / South San Francisco, CA / Frederick, MD / Austin, TX

　　Genetic Sciences Division

　　How will you make an impact?

　　The Service Product Development Manager oversees the implementation of service and support for all assigned instruments. In this role, you will have direct, hands-on experience with servicing or developing services for our current and future instrument portfolio, with a focus on automated and multi-system integrated platforms.

　　What will you do?

　　Support product development and coordinate timely execution of development milestones, launches of new products, process development and support of existing products as established in the product commercialization process.

　　Represent the interests of Global Service and Support, serving as a single point of contact for cross-platform programs while managing projects and peers across functions and teams.

　　Work closely with other departments to identify opportunities to improve customer satisfaction, improve internal and customer-facing processes, and grow service revenue across product portfolios.

　　Ensure that service development best practices and priorities are adhered to and regularly reviewed.

　　Plan and coordinate with internal technical writing team to develop necessary documentation including but not limited to service manuals, planned maintenance and compliance services.

　　Work with internal R&D team during the development of new products providing feedback on design for serviceability, support, connectivity, and customer experience.

　　Accountable for service and support project deliverables on new and sustaining product programs, collaborating with internal remote and field service and support teams, technical training team, and service software team to ensure no gaps in service and support readiness.

　　Manage tactical and strategic decisions that impact Global Services and Business Partner portfolio management.

　　Participate on integration related teams to efficiently onboard purchased technology.

　　Work with individual Service Product Development Managers, Quality, R&D, Compliance Service Managers, Product Marketing and Service Marketing to drive service metrics, develop strategies and prioritize action plans to reduce service costs and improve customer satisfaction.

　　Ensure that product changes are communicated to the field and remote support groups as required.

　　Review Engineer Change Orders, Manufacturing Change Orders, document change orders that impact supported products.

　　Work with Product Management teams to design and implement an obsolescence plan for all end-of-life instruments.

　　How will you get here?

　　Education

　　Bachelor's degree (B.S./B.A.) in Life Sciences or Engineering preferred

　　Experience

　　3+ years of Life Science industry experience

　　2+ years supporting automation and/or liquid handling instrumentation preferred

　　Experience in service and support organization and/or product engineering/ R&D

　　Prior experience with cellular and molecular biology applications and instrumentation, including knowledge of techniques such as PCR, Sequencing, Sample Preparation, and secondary analysis software

　　Knowledge, Skills, Abilities

　　Ability to create and understand effective business models to support new business development

　　Strong customer focus and ability to clearly communicate technical information throughout the organization

　　Ability to connect, converse, and translate with and between various IT/Software/Bioinformatics partners

　　Ability to develop and support OEM vendor relationships

　　Strong organizational management: able to manage multiple competing priorities simultaneously

　　Excellent verbal and written communication skills, with the ability to adapt communication style based on audience

　　Ability to determine project communication strategies including how much information to share, with whom, and when

　　Proactive self-starter and problem solver that seeks support from colleagues and escalates to leadership as necessary

　　Strong interpersonal skills to influence without authority and lead peers

　　Ability to travel up to 15% (domestic and international)

　　This position has not been approved for relocation assistance.

　　Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

　　Apply today! http://jobs.thermofisher.com

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

　　Accessibility/Disability Access

　　Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

　　This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

　　Compensation and Benefits

　　The salary range estimated for this position based in California is $118,600.00–$130,000.00.

　　This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

　　A choice of national medical and dental plans, and a national vision plan, including health incentive programs

　　Employee assistance and family support programs, including commuter benefits and tuition reimbursement

　　At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

　　Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

　　Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

　　For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.