Lead the drive of Service Team (internal and external, Machines Field Service database management, good service for IB protection and positioning. Develop and manage KPIs in accordance with Global Service definitions (ie: First Time Fix Rate, Average Response Time, etc). The incumbent will also be responsible for sharing best practices used in other countries and programs from latest experience.

　　Provide strategic direction, tactical leadership, and operational process improvements to create a sustainable advantage through the effective leveraging of Brazil field service resources. Achieve consistently high levels of customer satisfaction and loyalty through operational excellence in all service activities.

　　Develop, evaluate, and review technical service procedures and standards; monitor the cost and effectiveness of activities to optimize resources, prioritize spending, and achieve timeliness, reliability, and customer satisfaction standards. It includes service inventory control.

　　Plan, prioritize, and implement service activities to fulfill maintenance contracts and service-level agreements. Estimate the cost, time, and resources required for installations, upgrades, and other technical services; prepare work orders and monitor the progress of work against estimates. Research, evaluate, and recommend new equipment and tools to enhance the capabilities of the technical service team.

　　Select, lead, direct, evaluate, and develop a team of service supervisors and technicians to ensure that installations and repairs are completed on-time, within budget, and according to customer requirements.

　　Service Revenue growth: drive revenue, margin improvements in Brazil Service operation

　　Maintenance Contracts – keep and improve contracts with clients

　　Keep loyalty from clients – Retain Service from our Machines IB

　　Team / Talent identification & Development

　　Team work and collaboration across the overall organization

　　KPIs Improvements: Average Response Time and Fix Rate First Time

　　• Manage and improve remote services and analytics ecosystem (connected devices).

　　YOU SHOULD HAVE - EDUCATION & EXPERIENCE

　　• Bachelor’s degree required; preferably in Engineering, Marketing, Business Management.

　　• Master’s Degree certification preferred.

　　• Solid and proved experience as Service Manager

　　• Knowledge of service marketing and service offering design

　　• Senior leadership background, managing direct and indirect reports

　　• Solid knowledge of products and applications, preferable of industrial or IT environment

　　• Desired experience working in multinational companies and demonstrated track record who has delivered exceptional results

　　• Ability to drive short and long term results with initiative and accountability

　　• Advanced skills using Microsoft Office Suite (Work, Excel, PowerPoint, Outlook).

　　• Fluent English.

　　• Willingness to travel (50% of timing)

　　• Ability to drive and develop a team in different places across the country

　　The ideal candidate demonstrates the following characteristics:

　　Experienced transformational leader with track record in building teams and organizations, building trust, leading by example as role model, purpose driven, with enthusiasm and team spirit; You will currently be in a Leadership role in a dynamic market of the B2B Business with 5+ years’ proven experience in a relevant Position

　　Leadership and Change management – will need experience and demonstrated evidence of successfully leading significant change. Able to set direction of organization, engage people and motivate them to execute plans and program.

　　Ability to drive centralization and harmonization in service offerings across Mexico Structure - experience of centrally managing a service business / developing a service business. Manage the balance between need for profitability and customer satisfaction across multiple service organizations

　　Previous Razor/Razor Blade type business experience – must have been involved in driving quality growth of a Service revenue stream. Build a business unit structure in Services.

　　Team work across the overall organization

　　Experienced architect in creating the best framework to allow potential to grow – high demanding standards, challenger, supporter & coach

　　The experience required are:

　　Commercial / customer contact experience. Product introduction support.

　　Possessing profound Project management skills and techniques

　　KPI and performance driven.

　　Lean/Six Sigma certifications/experience

　　Proficiency in financial analysis; able to identify variations and trends that indicate possible exposures and the need for countermeasures. Delivering results on a P&L responsibility

　　Bachelor’s degree in Engineering (or equivalent)

　　Fluent in English

　　Technical skills regarding Coding industry is desirable

　　At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

　　If you’ve ever wondered what’s within you, there’s no better time to find out.

　　Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.