Company Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 

　　As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

　　What We Offer:

　　•    Impact - The work you do here matters to millions. 

　　•    Growth - Philadelphia is growing, why not grow with it? 

　　•    Diversity & Inclusion - Find a career in a place where everyone belongs.

　　•    Benefits - We care about your well-being.

　　The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

　　Job Description This position, under the direction of the IT Operations Manager, leads and directs high-priority projects, which often require considerable resources and high levels of functional integration. In particular, this role will manage projects with a focus on networks, networking, and firewalls/network security, and will be embedded within the City’s Network Services Group. A successful candidate will

　　1.    Have a breadth of technical knowledge, especially for networks and firewalls.

　　2.    Great experience managing multiple complex projects simultaneously.

　　3.    Think from a complex systems perspective and seek to understand how projects and systems relate.

　　4.    Comfortably support, guide, and direct technical and executive staff.

　　5.    Be able to pivot between projects, sometimes with little to no notice.

　　6.    Calmly handle competing priorities and adjust project work accordingly.

　　7.    Spot potential problems and communicate with all parties on them before they become an issue.

　　8.    Be a lifelong learner, and be open to feedback and guidance.

　　Essential Functions (The ideal candidate will be able to)

　　•     Manage multiple complex projects of various size simultaneously and adroitly track progress for them all. 

　　•     Research and understand the technical aspects of all assigned projects. You do not need to be the technical expert, but you must be comfortable discussing with the project team, stakeholders, and the project sponsor technical specifics of all assigned projects. 

　　•     Regularly review assigned projects to spot where they may connect and support, or block, each other

　　•     Administer all aspects of assigned projects throughout project life cycle (initiating, planning, executing, monitoring/control, closing) largely independently.

　　•    Select and employ appropriate project management methodology or methodologies for assigned projects. 

　　•    Develop project plans for a project team, including communications, deliverables, work/tasks, resources, and schedules to meet project goals on-time and -budget.

　　•    Ensure that appropriate stakeholders are represented, informed, and involved in projects.

　　•    Escalate issues and risks appropriately to resolve problems and reduce project risk. Ideally, potential issues will be raised proactively. 

　　•    Fashion well-designed and -implemented communication for multiple audiences to help maximize the adoption of new technology solutions. 

　　•    Control changes to the project scope, schedule, work/task assignment and structure, communications plan, and budget (when applicable) using appropriate verification techniques.

　　•    Keep all project team members, technical experts, stakeholders, and project sponsors focused on the project goals—avoid permitting scope creep and changes to project plans whenever possible. 

　　•    Author, curate, edit, share, and publish (when applicable) comprehensive project documentation.

　　•    Communicate with all groups affected by the project including end users, technical teams, stakeholders, executives, and vendors.

　　•    Guide projects through the City’s Gates process, including all documentation and meetings. 

　　•    Strive for top-quality documentation and apply best practices to all project artifacts and deliverables. 

　　•    Support project team throughout project with leadership skills and positivity. 

　　•    Maintain awareness of current practices and future trends in project management processes, IT, and best practices for both areas.

　　•    Coordinate activities for projects and initiatives, as directed by the IT Operations Manager. 

　　Competencies, Knowledge, Skills and Abilities

　　Competencies, Skills, and Abilities:

　　•    Scheduling, facilitating, and leading various project meetings;

　　•    Managing and supporting project teams with diverse viewpoints and experiences;

　　•    Keeping projects on-track, within scope, and focused to project goals;

　　•    Orientation to customer service and support;

　　•    Ability to anticipate, identify, and resolve critical issues;

　　•    Proven track record managing multiple complex projects to a successful close;

　　•    Strong written and oral communication skills, including ability to present ideas in user-friendly, business-friendly and technical language; and

　　•     Expert interpersonal skills, with a focus on relationship-building, listening and questioning skills.

　　Knowledge of:

　　•    Broad-based technology in multiple business applications and environments; 

　　•    IT principles, infrastructure, and technology, especially with regard to networking and firewalling;

　　•    Project management knowledge, including Waterfall and Agile;

　　•    Request for Proposal (RFP) process and contract negotiation;

　　•    MS Office suite, including Project, Excel, Word, PowerPoint; and

　　•    Working effectively across organizational boundaries.

　　Qualifications We care more about what you can do than where you learned how to do it.  That said, a bachelor’s degree is a good foundation for the work, and job-related experience around the competencies above is acceptable as well.  The ideal candidate will have at least five (5) years of supervisory, management, and/or project management experience.

　　Additional Information Salary Range: $95,000 - $105,000

　　Starting salary to be determined based on experience and qualifications.

　　Important: To apply, candidates must provide a cover letter and a resume.

　　Discover the Perks of Being a City of Philadelphia Employee:

　　•    We offer Comprehensive health coverage for employees and their eligible dependents

　　•    Our wellness program offers eligibility into the discounted medical plan

　　•    Employees receive paid vacation, sick leave, and holidays

　　•    Generous retirement savings options are available

　　•    Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.

　　•    Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.

　　•    Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

　　Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

　　*The successful candidate must be a city of Philadelphia resident within six months of hire

　　Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

　　The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].