ServiceNow Senior Technology ManagerThe ServiceNow Senior Technology Manager provides thought leadership to deliver creative and efficient technical solution that help Comerica move forward in the ITSM space. Leads the development of strategic plans across technical, cyber and business teams for products and/or initiatives. This role is responsible for leading their resources to develop high level delivery plans based on a set of objectives (scope, delivery and technical approaches, risk, assumptions, staffing plans, other cost, and ongoing operational plans and cost). The Senior Technology Manager oversees client, customer and vendor relations to ensure that service expectations are met or exceeded.Position Responsibilities:StrategyPartner with corporate functional leaders and execute a technology strategy that will enhance overall business capabilities.Stay abreast of technology industry trends and best practices.Continuously transform the organization to increase efficiencies and reduce overall expense.Partner with innovation team to test and learn emerging technology and its viable applicability to enhance corporate business capabilities.Delivery Planning and ExecutionCreate, prioritize, plan and execute portfolio/product roadmaps through collaboration with Product Management and DevOps, including the on-going resequencing of projects in the portfolio roadmap as priorities shift.Complete 90% of projects within 5-10% of approved funding and 1 month of baselined completion date. Reduce time to market by utilizing Agile methodologies.Provides insights on risks based on broad experience.Develops project risk profile, mitigation plan and contingency plan.Technology/Operational/ Risk ControlLead integration and synergy between architecture/technology planning and development initiatives, providing direction and decisions in application development to support platforms.Cultivate good system management disciplines including clearly defined and documented roles and responsibilities, documented phase processes and checkpoint and detailed planning for system deployment.Ensures compliance and control activities support technology and enterprise business objectives and are aligned with executive risk tolerances and expectations.Ensures processes and controls within assigned area to enhance performance, security, reliability and availability of systems.Drive a continuous improvement and compliant culture through documented policies, procedures and architecture.LeadershipLeads large size technical project teams or programs that span the enterprise.Manage the financials of the assigned area with attention to the details of budgets while exhibiting a strict cost discipline and financial performance.Manage and develop team cultivating a spirit of one team with shared goals and objectives.Select, motivate and retain high performing talent. Work with senior leaders to evolve culture and organizational behavior, elevating technology into a strategic partner.Act as the principal technology advisor to corporate organizations and a champion for identifying, leading, and driving information technology transformation.

　　Position Qualifications:Bachelor's Degree in Computer Science, Engineering, Math or other relevant technology degrees or equivalent through a combination of education and/or technology experience or High School diploma or GED and 12 years of progressively responsible experience8 years of Technology experience and proficiency8 years of experience leading large, complex/critical technology projects8 years of experience influencing strategy for large organizations6 years of experience managing othersThis position is not eligible for sponsorship. Must have indefinite employment authorization.Auburn Hills Operations Center8:00am - 5:00pm Mon