Company Description

　　ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

　　The Senior Director Customer Outcomes (CO) India is a core member of the CO APAC Delivery leadership team and will be an integral member of the India Leadership Team. This role works closely with both CO leadership at APAC level and with ServiceNow Area Vice President in India to get our customers to value as quickly as possible.

　　The CO Leader focuses on delivery to ensure we run a profitable, healthy business that is effectively supporting ServiceNow customers, partners and our broader business. This is a highly visible, customer facing role responsible for day-to-day CO delivery execution in India as well as providing key inputs to strategic planning as ServiceNow India continues to grow and mature.

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　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Job Description

　　What you get to do in this role:Overall accountability for Customer Outcomes delivery in the Area and the key point of contact for CO within the ServiceNow for IndiaResponsibility for CO Revenue and CO delivery CSAT in IndiaDirect line management of delivery management team and matrix management of the entire CO team based in IndiaBuild a strategic plan in alignment with the license organization and supporting the CO strategyProvide insight into the continued development of our CO global and geo strategies and be involved in key strategic programs to bring a perspective directly from customers and the fieldWork in alignment with the license organization and our Customer Outcomes sellers to identify opportunities to shape and drive our Customer's transformation strategy and drive product adoptionWork in alignment with our Partner organization to ensure our co-delivery strategy is effectively implementedLead the development of mutual success plans between Partners and CO, increasing the level of shared work occurs at all strategic accounts. Provide input to growth and strategic planning around skillsets and our labour profile based on in market demandProvides a key senior point of contact for customer steering committee meetings and escalations where requiredRecruit and develop high performers and provide support to the enablement and training of CO resourcesQualifications

　　To be successful in this role you have:15+ years of experience in General Management, including Customer Management and Digital Transformation Consulting or Advisory Services15+ years of experience building and executing strategic plans within a software company or similar environmenta solid track record of developing high performing teams, hiring talented change agents that can conform to an aggressive culture while contributing to it all at the same timethe capability to communicate a strategy and drive a team toward its adoption and executionbeen successful with their objectives within their team, and within their managementJV20

　　Additional Information

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

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