Overview

　　Enterprise is seeking a responsible, dedicated person to join our team as a full-time Sr. Customer Assistance Representative. This position pays $13.54 / hour and is located at our Bartlesville, OK office.

　　We offer:

　　Paid time off

　　Employee discount

　　Retirement savings plan including 401k with matching profit sharing

　　Health Insurance

　　Life Insurance

　　Dental Insurance

　　Vision Insurance

　　Training and development

　　Available schedule:

　　Mon - Fri 8am-5pm

　　The Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time.

　　Responsibilities

　　Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

　　Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

　　Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

　　Meet and greet customers in a friendly and timely manner

　　Provide directions and general assistance

　　Assist to assess condition of rental upon return

　　Process returns, check-ins and exit kiosk transactions

　　Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

　　Understand and communicate rental terms and conditions, vehicle features and other services

　　May sell optional protection products, upgrades, fuel options and other additional equipment

　　Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

　　Clean vehicle interior and exterior by hand or by operating washing equipment when needed

　　Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

　　Perform miscellaneous and backup duties job-related duties as assigned

　　Equal Opportunity Employer/Disability/Veterans

　　Qualifications

　　Must be at least 18 years old

　　High school diploma or GED equivalent required

　　Some college preferred

　　Must have at least 1 year prior customer service, retail or administrative support experience

　　Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

　　No drug or alcohol related conviction on driving record in the past 5 years

　　Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

　　Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.