The Sr Control System Product Support Engineer role at Emerson in Round Rock, TX is an incredible opportunity for your career in Industrial Automation! You'll be at the forefront of supporting the DeltaV process control system , offering outstanding technical support to our customers across diverse industries, such as Life Sciences, Oil & Gas, Energy & Transportation, and more.

　　You will provide a high level of technical support to our customers, engaging with Technology teams to perform expert troubleshooting and diagnosis of our products. You will be involved in global initiatives to influence our strategic growth within the process control industries.

　　You will be working for a company that believes a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and have the opportunity to participate in our various employee resource groups.

　　With both the flexibility of hybrid work schedule and the prospect of collaborating with motivated individuals to build groundbreaking products, this is undoubtedly a unique career experience. Make this great opportunity yours!

　　In this role, your responsibilities will be:

　　Working directly with Customers and Global Support Staff to troubleshoot and diagnose software issues with the DeltaV suite of controller products.

　　Providing remote diagnostics to investigate and replicate software application issues at client sites.

　　Provide feedback to Technology regarding our end user requirements, based on the investigation of field issues.

　　Travel (estimate 2-5 trips/year, typically a week or less per trip) to customer sites primarily in Europe and North America, potentially worldwide if desired.

　　Build Knowledge Base Article content to advise the field about Product Information.

　　Become a domain expert on DeltaV controller products to influence future innovation of the suite of product offerings.

　　Establish and maintain close consultative long-term relationships with key Emerson customers to assist with their DeltaV support needs.

　　Who you are:

　　You actively seek input from pertinent sources to make timely and well-informed decisions. You remain energized and effective when faced with ambiguity and uncertainty. You actively listen and check for understanding.

　　For this role, you will need:

　　Bachelor’s degree in Engineering, Computer Science or other STEM related field + 6 years of experience in industrial automation and controls; OR Master's degree in Engineering, Computer Science or other STEM related field + 5 years of experience in industrial automation and controls

　　Excellent communication skills, both verbal and written, in English, is required to collaborate with customers and inter departments.

　　Legally authorized to work in the US without sponsorship now or in the future.

　　Preferred qualifications that set you apart:

　　Experience working in a Process Plant environment such as a refinery or chemical plant

　　Experience troubleshooting Control Loops in the field

　　Experience designing and implementing process control strategies

　　Prior experience with system upgrades, DeltaV control systems and/or DeltaV peripheral products and/or DeltaV Virtualization, a plus

　　Strong presentation skills for in person or online settings

　　Experience with Industrial Control System challenges in multiple industries.

　　Our offer to you:

　　Flexible Work Schedule – Hybrid Work Option - This role has the flexibility of a hybrid work option; you could work up to three days a week from home, based on business needs. Our teams work together to ensure our chosen work schedules enable our creativity and efficiency as we serve the needs of our customers.

　　We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

　　At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, encourage, inspire innovation, and brings the best solutions to our customers.

　　The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

　　#LI-Hybrid

　　#LI-SD1

　　WHY EMERSON

　　Our Commitment to Our People

　　At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

　　We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

　　At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

　　Work Authorization

　　Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

　　Equal Opportunity Employer

　　Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

　　Accessibility Assistance or Accommodation

　　If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected] .

　　ABOUT EMERSON

　　Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

　　With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

　　We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

　　No calls or agencies please.

　　Requisition ID : 24000574

　　Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.