Job Description:

　　Role

　　Partnering with Agile Squads and the WI Client and Participant Services Business you play a vital role in support of the WI Operations telephony / eServices platforms.

　　The Business Analyst Consultant- Platform Administration Support (PAS) actively engages in several critical initiatives for Fidelity Workplace Investing. This position will have accountability for providing business analysis and project management ensuring stability, readiness and service provisioning for these customer interaction channels.

　　The Business Analysis Consultant provides technical expertise and business process acumen. This role supports configuration of Genesys and Interaction Channel platforms. You will have the opportunity to influence the approach while proactively managing initiatives for new or improved services! The Consultant may handle a group of small- to medium-sized projects.

　　The Expertise and Skills We're Looking For

　　Bachelors or equivalent with 5-7 years experience in business analysis and project managementAbility to support the configuration of Genesys and Interaction Channel Platforms meeting business requirements to ensure the deliver of vital operational outcomesSelf-starter analytic problem solver who is outspoken, independent and can work without close supervisionOutstanding verbal and written skills as well as excellent organizational and planning skillsAbility to manage a diverse group of people to move towards solutions while influencing key decision makers based on analysis findingsAbility to network and manage relationships across multiple groups

　　The Team

　　The Business Infrastructure Team is part of the WI Quality Organization. The team is responsible to ensure our business partners are prepared for change and are collaborating with teams leading the initiative. We partner with business, systems and agile teams across Fidelity.

　　Certifications:

　　Company Overview

　　Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

　　Join Us

　　At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

　　At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "Dynamic Working". Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.

　　We invite you to Find Your Fidelity at fidelitycareers.com.

　　Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

　　Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.

　　At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.