WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico

Sr. Associate, Workplace Site Operations

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. In Global Workplace Services (GWS), we deliver holistic solutions that serve and safeguard our communities and environments. We empower associates to deliver their best by cultivating a culture of inclusion and belonging, where varying perspectives and opinions are valued. We embrace each other’s differences and encourage all team members to lean into their talents and skills to deliver superior experiences for both internal and external clients.

At Capital One, our team manages a diverse, mixed-use region of owned and leased properties. Our employees are changing the way they work, and we’re constantly transforming our workplace to enable them to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them—we’re a well-oiled machine! And we’re not done! That’s why our Global Workplace Services team is looking to add a Senior Associate, Workplace Site Operations in Mexico City!

As a Senior Associate at Capital One, you’ll manage the day-to-day relationships with our internal customers and lines of business within your assigned geography. You’ll also engage with external providers responsible for facilities, space planning, moves, food and beverage services and mail services. You’ll also maintain landlord relationships and engage with landlord facilities team members on day-to-day infrastructure operations.

Responsibilities:

Lead the planning, design, and development of office spaces, collaborating with design teams and internal stakeholders to ensure that space solutions are optimized for both functionality and culture.

Partner with your internal clients to understand their intent and goals, develop plans that meet their needs and relentlessly pursue options to deliver high-performing results

Engage with cross-functional teams at all levels and serve as a trusted real estate expert

Identify, recommend/document and implement ways to drive optimal utilization of the facilities

Contribute to the development of the annual capital and operating-expense budgets

Partner with other internal real estate associates to create solutions and proactively solve problems

Perform assessments that ensure Capital One LOBs and corporate facilities are compliant with corporate standards, industry requirements, governmental regulations pertaining to security and ensuring the safety and security of employees.

Support safety training programs, incident reporting, and emergency drills, while also contributing to disaster recovery planning and risk assessments.

Support the overall site including visitor registration and check in processes, new associate badging and visiting executives

Collaborate with other departments, such as Finance, Legal, HR, IT and Security

Foster a positive work environment through engagement and team building activities

The Candidate will:

Lead with a strong attention to detail, a high sense of urgency or doesn’t get overwhelmed or flustered easily

Have a strong and proven record leading dynamic teams where they are as comfortable leading a team as they are working cross-functionally across multiple teams to achieve a common goal.

Posses written and oral communication, presentation, influencing and storytelling skills.

Leverage different approaches and build on the ideas and perspectives of others

Have a passion for real estate and/or security and how it influences culture and the environment

Have familiarity with real estate related physical security issues

Have hands on experience in performing risk analysis, identifying vulnerabilities, conducting threat modeling, and performing security reviews

Possess the skill to not only prioritize multiple tasks concurrently but do so with a high degree of skill and efficiency.

Thrives in a fast-paced environment that involves both working independently and collaborating with others

Basic qualifications

Intermediate-Advanced English fluency

Bachelor’s Degree

At least 1 year of experience in Facilities Management or Relationship Management

At least 1 year of experience with physical security issues and incident managementAt least 1 year experience with Microsoft Office or G Suite

Preferred qualifications

3+ years related experience in Facilities Management, Project Management, People Management or Supplier Management

2+ years experience with G Suite tools

Capital One will only consider candidates that are Mexico citizens or permanent residents.

At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.