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Sr. Advisor, Customer Growth Insights
Sr. Advisor, Customer Growth Insights-December 2024
Richmond
Dec 3, 2025
About Sr. Advisor, Customer Growth Insights

  Are You Ready to Make It Happen at Mondelēz International?

  Join our Mission to Lead the Future of Snacking. Make It With Pride.

  You will support our growth and the delivery of excellent business results supporting the Convenience channel. You will be responsible for converting in-depth shopping and retail environment insights into category, retail and customer strategies and recommendations. Also, you will have the responsibility to ensure shopping is integrated into marketing plans and programs as well as supporting the cross-category shopper insights agenda.

  How you will contribute

  You will:

  Be responsible for developing consumer selling stories using the consumer segmentation framework as its data foundation.

  Provide strong guidance to stakeholders on the principles and uses of consumer segmentation to unearth actionable, growth-oriented insights at a retail level.

  Curate an advantaged level of social intelligence to uncover rich cultural trends, snacking moments, brand identity and leverage growth opportunities in retail environment for the Convenience channel.

  Generate behavior changing insights and identify effective levers of engagement.

  Continuously optimize business through data, tracking, and learning

  Drive action-oriented insights on innovation, communication and brand growth imperatives to shopper, customer, and net revenue planning teams.

  What you will bring

  A desire to drive your future and accelerate your career with experience and knowledge in:

  Experience in using retailer / customer data, shopper insights and analytics to develop compelling retail customer plans ideally in the FMCG/CPG industry.

  High proficiency in base business tools (Excel/PowerPoint), with expertise in data modelling with data visualization tools

  In-depth knowledge in analyzing and creating visualizations of large amounts of data.

  Experience with category management tools (JDA, planogram building software)

  Experience in presenting to retailer teams, and in negotiation planning/joint business planning.

  Strong knowledge and usage of market segmentation models

  Proven track record in persuasively influencing and aligning key customers and business stakeholders in a highly matrixed organization.

  Able to partner well with marketing, sales, and external agencies.

  More about this role

  What extra ingredients you will bring:

  Education / Certifications:

  Bachelor's Degree in Business or a related field.Job specific requirements:

  5+ years of Category Management experience.

  Direct customer facing experience is required, experience with the Convenience channel strongly preferred.

  Experience in Sales, Sales Operations, and/or Category Management is a plus.

  Travel requirements:

  Less than 20%Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

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