Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

Proven team player who can work comfortably in a multicultural environment.

Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure.

Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.

Must be pro-active, enthusiastic, flexible, results driven with attention to detail.

Knowledge of Splunk, Introscope, Sitescope, Tivoli Netcool/WebGUI, Gomez.

Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods.

Experience in a large IT production support environment.

Basic understanding/exposure to ITIL/ITSM.

Ability to work in non-contiguous shifts including the potential for weekend days.

Working knowledge of SPLUNK.

Proficient to work independently on the most complex projects, and often on multiple phases.

Has working knowledge of business or function for which technical support is needed to diagnose or resolve problems.

Often responsible for the completion of a phase of a project.

Provides guidance and checks the work of less experienced associates.

Typically has 4 + years' experience in IT production support or equivalent.

Event Incident Management (EIM) is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the Customer Facing Platform Technology (CFPT) CTO.

This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer.

Use of monitoring tools to proactively identify and research potential production incidents.

Respond to alerts regarding potential production incidents.

Escalate to advanced support as needed for problem resolution.

Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.

Perform all environment routing, cycling, and implementation of splash pages.

Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.

Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.

Develop procedures for trouble shooting and possible resolution of issues.

Execute procedures reliably and escalate appropriately to solve incidents quickly.

Basic Qualifications:

4 + years' experience in IT production support or equivalent

Java/J2EE

Splunk SQL and log analysis

Unix

Knowledge understanding on database terminologies

High School Diploma or GED

Preferred Qualifications:

Banking experience

Bachelor s degree

Good Communication

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location

California – $44.33 - $54.33/hour

Colorado – $44.33 - $54.33/hour

District of Columbia – $44.33 - $54.33/hour

Illinois - $44.33 - $54.33/hour

Minnesota - $44.33 - $54.33/hour

Maryland – $44.33 - $54.33/hour

New York – $44.33 - $54.33/hour

Washington – $44.33 - $54.33/hour

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.