At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

　　Summary of Primary Function/General Purpose of Position

　　The Specialty Pharmacy Technician is responsible for supporting standardization and optimization of specialty pharmacy services across Bon Secours Mercy Health. The goal of Specialty Pharmacy Technician is to perform the basic duties of a specialty pharmacy technician in all designated sites. Including and not limited to, prescription data entry, as well as communicate and coordinate with all parties necessary to insure timely shipping and delivery of specialty medication prescription orders. The Specialty Pharmacy Technician is responsible for under general supervision, assist the pharmacist to fill prescriptions, select, assemble, and place medications for specialty services. The Specialty Pharmacy Technician will have a variety of job responsibilities within the specialty pharmacy that will encompass various activities.

　　Essential Job Functions

　　Process prescription information in the computer system

　　Assist in complete and accurate billing of third-party payer plans

　　Ensure accurate and safe processing of prescription information

　　Review patient profile for accuracy

　　Receive prescriptions from patients; gather customer information per department policy

　　Document appropriately and maintain updated patient charts

　　Assist customers with prescriptions and/or other products

　　Complete specialty orders to meet customer needs

　　Demonstrate ability to respond to customer/co-worker questions or concerns in an appropriate and customer-focused manner

　　Assist in the preparation and delivery of medications and supplies as assigned

　　Prepare prescription drug therapy for patients in an accurate and timely fashion in accordance with all legal requirements, regulatory agencies, and Bon Secours Mercy Health policy

　　Ensure refill dates are documented appropriately in order to prevent patient’s missing a dose

　　Assist the pharmacist in identifying patient problems and issues

　　Order, receive, maintain, and stock inventory and supplies from various vendors

　　Verify items against prescription labels

　　Deliver items to appropriate individuals or business units

　　Follow all policies and procedures related to shipping and proper medication storage

　　Monitor expiration dates and manage product returns as necessary

　　Coordinate and ensure appropriate medication delivery

　　Coordinate delivery of medications, supplies and equipment to patients or other areas as assigned

　　Complete order taking, verifying proper information

　　Listen to customer concerns

　　Complete the work of a pharmacy technician as required

　　Answer phone calls, faxes, and computer requests in a timely manner

　　Cross train and cover all department technician areas assigned

　　Train other staff members and students as needed

　　Assist in maintenance of the pharmacy to reflect a clean and well-stocked condition on a daily basis

　　Provide initial patient set up to establish account with the specialty pharmacy

　　Verify patient insurance coverage

　　Assist patients in working with insurance companies

　　Research to optimize patient-specific and drug-specific copay assistance

　　Provide recommendations on additional funding sources

　　Contact insurance carriers, benefits offices, and patients to determine new and ongoing coverage levels:

　　Verify insurance information and level of coverage

　　Inform patient of pharmacy benefits coverage

　　Assist patient with the specialty pharmacy process for non-participating pharmacy for patient ease in out-of-network situations

　　Plan and schedule patient deliveries with respect to efficiency, time, priority, product specific shipping needs, and cost effectiveness

　　Communicate with internal departments and external specialty pharmacies to ensure customer needs are met

　　Evaluate delivery requirements and ensure timely and accurate delivery

　　Proactively communicate with patients when there are delivery delays

　　Determine best method of delivery with relationship to location and time constraints (Fed Ex, UPS, Courier, Mail, or other modes as necessary)

　　Coordinate the receipt of all shipments

　　Other Job Functions:

　　Adheres to Bon Secours Mercy Health rules, regulations, and polices

　　Demonstrates Commitment to Customers

　　Is aware of different customer needs/desires

　　Takes action to meet customer needs/desires with respect to customer diversity

　　Helps improve processes to meet customer needs

　　Suggests and acts on ideas to improve overall customer service

　　Respects confidentiality and shares information with only those that need to know

　　Problem-solve issues as they arise to meet internal and external customer needs

　　Demonstrates Commitment to Fellow Employees

　　Seeks to understand and value differences between employees

　　Treats other employees with dignity and respect

　　Demonstrates open, honest communication and behavior

　　Resolves conflict in a positive manner

　　Contributes to the productivity of the workgroup

　　Demonstrates Commitment to Bon Secours Mercy Health

　　Lives the values of dignity, integrity, service, and compassion

　　Supports the mission/vision

　　Speaks positively about Bon Secours Mercy Health

　　Chooses to make Bon Secours Mercy Health a better place

　　Provide feedback for continual process improvement

　　Performs other duties as assigned. Assists and supports other departments when needed

　　This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

　　Patient Population

　　The following must be included in all position descriptions that involve direct or indirect patient care. This is a JCAHO requirement. Also, select the age of the patient population served:

　　Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

　　Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

　　Neonates (0-4 weeks)

　　Adolescents (13-17 years)

　　Infant (1-12 months)

　　Adults (18-64 years).

　　Pediatrics (1-12 years)

　　Geriatrics (65 years and older)

　　Employment Qualifications

　　Education Qualifications

　　Required Minimum Education:

　　High School or GED

　　Preferred Education

　　Completion of ASHP/ACPE tech training program - or - pharmacy technician training via Armed Forces/Veterans Affairs - or respective state department approved career tech high school program

　　Licensing/ Certification

　　Licensure/Certification Required

　　ExCPT Certification provided by the National Health Career Association or Pharmacy Technician Certification Board (PTCB) certification and registration with State Board of Pharmacy based on physical location and job function

　　Minimum Qualifications

　　Minimum Years and Type of Experience

　　Minimum of 1-year experience in customer service and/or healthcare

　　Other Knowledge, Skills and Abilities Required

　　Diverse and highly developed skill set including but not limited to: time-management, communication, creativity, vision, teamwork, leadership, clinical knowledge base/skills, mentorship, change management, and project management.

　　Must possess:

　　Ability to work independently with minimal supervision

　　Strong computer skills with knowledge of various software programs including Microsoft products

　　Excellent organizational, analytical, and problem-solving skills

　　Ability to build strong relationships within and outside of the pharmacy including physician office staff, payers, and patients

　　Ability to manage a variety of complex issues

　　Ability to adapt to an ever-changing environment

　　Proficiency with telephone and office equipment

　　Other Knowledge, Skills and Abilities Preferred

　　3 years’ experience in a professional healthcare environment preferred (may include call center or medical office)

　　Experience with EPIC electronic medical record functionality

　　Proficiency in Microsoft Office (Outlook, Excel, Word and PowerPoint)

　　Ability to use available merchandising resources

　　Knowledge of drug wholesalers and ordering systems

　　Understanding of cold-chain distribution

　　Understanding of HIPAA and confidentiality of patient information

　　Many of our opportunities reward* your hard work with:

　　Comprehensive, affordable medical, dental and vision plans

　　Prescription drug coverage

　　Flexible spending accounts

　　Life insurance w/AD&D

　　Employer contributions to retirement savings plan when eligible

　　Paid time off

　　Educational Assistance

　　And much more

　　*Benefits offerings vary according to employment status

　　All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]