Patient Care Coordinator at Massachusetts Veterinary Referral Hospital

　　Location: Woburn, MA

　　Schedule: Monday – Friday, 9:00 AM - 5:00 PM

　　Compensation: $19-$25 per hour, based on experience and education

　　Massachusetts Veterinary Referral Hospital is on the lookout for a dedicated and dynamic full-time Patient Care Coordinator. This role is pivotal in our Speciality Services and offers an opportunity to work closely with our speciality departments and clients.

　　Key Responsibilities:

　　Undertake all key functions of a Client Care Specialist.

　　Manage and respond to client messages through our Callback System, coordinating with the medical team as needed.

　　Gain knowledge in common conditions, treatments, and medications related to our disciplines, and provide basic information to clients.

　　Actively monitor and communicate with clients about their pet’s appointment progress, treatments, and next steps.

　　Efficiently schedule and oversee daily appointments and prepare for upcoming weekly visits.

　　Manage cancellation lists and ensure timely receipt of rDVM medical records.

　　Conduct financial transactions and assist clients with insurance claims.

　　Support clinical team with follow-up calls and post-appointment tasks.

　　Qualifications:

　　Preferred: Associate or bachelor’s degree, or equivalent work experience.

　　Minimum 1 year of experience in veterinary or human medical field.

　　Experience with EzyVet and/or Payjunction a plus.

　　Strong multitasking, prioritization, and organizational skills.

　　Proficiency in Microsoft Office suite, especially Word and Teams.

　　What We Offer:

　　3 weeks of Paid Time Off (PTO), with additional accrual based on length of service

　　Access to free online career and personal coaching

　　Blue Cross Blue Shield Health Insurance

　　Dental Insurance

　　Vision Insurance

　　Generous discounts on pet services at all Ethos Hospitals

　　Disability and life insurance

　　Flex-spending account

　　401(k)

　　Employee Assistance Program

　　Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.    

　　Powered by JazzHR