Job Title

　　Software Support Representative - Software Support Services (Pittsburgh)

　　Job Description

　　511544 Software Support Representative - Software Support Services (Pittsburgh)

　　The Product Support Representative has the primary responsibility within the call center for providing internal and external customer support for Philips Respironics compliance monitoring product line (Care Orchestrator). Beyond the primary call center job functions, this position will also provide customer support during new installations.

　　Your role: Coordination of pre-install activities (scheduling installs, reviewing Pre-installation checklists, completing Pre-installation readiness checks with customers, etc.)Remote configuration of software according to customer specifications.Post install support within the product support call center.Research, record, and provide appropriate feedback and solutions to customers with regard to product complaints and events associated with the software application.Hybrid working module.You're the right fit if:

　　3+ years of appropriate IT related customer service. Experience in the medical device industry highly desired.Professional phone skills and Customer Service Skills highly desired.Experience with use of software including Microsoft Office, Word, Excel and SAP required.Associate's degree, Bachelor's degree preferred. I.T. related degrees preferred, but will accept other majors with relevant I.T. experience. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position. Conflict Management, Timely Decision Making, Process and Time Management Skills.About Philips:

　　We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.Learn more about our business .Discover our rich and exciting history. Learn more about our purpose. Read more about our employee benefits .If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

　　Philips Transparency Details:

　　The pay range for this position is $25.58 to $43.85, hourly. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

　　In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here .

　　At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

　　 Additional Information:

　　US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

　　Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, PA .

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　　Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.