What will my future role be about?

　　In this role you will become an expert in both Order management & contract management processes while understanding the overall business flow from Sales to the customer fulfillment. You will work with multiple stakeholders within the EMEA region aiming to understand, improve and standardize processes across the teams. Roles & Responsibilities:

　　Responsibilities:

　　Provide and gain end to end order management and contract management process knowledge and expertise, provide support and manage priority requests Understand critical business targets and priorities Deliver critical business and/or compliance functionality through project management Track and communicate project results to all entire project community and stakeholders Leadership for project & process management tools, disciplines, techniques and methodologies Identify process gaps/inefficiencies and recommend/drive projects to deploy value add solutions in concert with stakeholder sponsorship Demonstrate the value of central common processes by driving tool based disciplined walkthroughs. Promote standardization practices. Ensure Document management and Document retention Create SIPOC, SOPs, Define SLA metrics Monitor key deliverables and provide visibility to key performance indicators Conduct discussion sessions as part of knowledge acquisition and transfer Take ownership and ensure completion of milestones without any extension or time delay Disseminate knowledge and process changes through online/F2F training sessions Prepare training material in such a way the dissemination is seamless (if applicable) Maintain complete knowledge of all service tasks Update changes in the process flow and communicate the changes with Operations teams

　　Requirements:

　　Excellent English Communication Skills (Verbal & Written) University degree A minimum of 2 years of experience in the Order Management and/or Contract Management domain, or demonstrated expertise in similar business processes Proven SME expertise in supported business area is required Knowledge of performance evaluations and managing customer service metrics Advanced computer proficiency is a fundamental requirement for this role. Proficiency in the Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook, is essential. Additionally, familiarity with modern workplace technologies and software tools is highly valued Familiarity with Quality Assurance is a strong plus Data presentation experience (dashboards, operational metrics) Ability to organize and prioritize project activities Strong written and verbal communication skills Strong knowledge of data analysis techniques, providing an added advantage to the role Strong emphasis on fostering a collaborative and team-oriented work environment, where working cohesively and effectively with colleagues is a fundamental value Demonstrated commitment to client orientation, ensuring a strong focus on meeting and exceeding client needs and expectations while maintaining a client-centric approach in all business activities Experience leading cross-organizational/functional project teams is considered a plus Project Management Experience is considered a plus