Customer Service

Representative in Tempe

ANY QUALIFIED CANDIDATES MUST BE WILLING TO WORK HOLIDAYS

Job Description

As a Customer Service Representative, you will be sitting in our Tempe, AZ office and working in a Call Center environment . You will support thousands of drivers across the country using two-way audio and video communication. You will verify necessary specifications on trucks, coordinate and communicate updates daily, and assist with arrivals, loading, unloading, and departures at warehouses, facilities, and distribution centers. This role requires extreme attention to detail, the ability to work in a fast-paced environment, and strong technical skills.

Responsibilities

Support drivers using two-way audio and video communication

Verify and identify necessary specifications on trucks and trailers

Coordinate and communicate updates with all parties involved in warehouse and distribution center operations

Manage gate operations to allow onsite associates to focus on their tasks

Communicate clearly with approximately 200 drivers daily via phone calls at our call center in Tempe, AZ

Essential Skills

Customer service experience

Proficiency in Microsoft Office

Strong phone etiquette

Very fast-paced environment -- expectations is 150+ calls per day

Great customer skills and awareness

Excellent communication and people skills

Additional Skills Qualifications

One year or more of high-volume customer support experience (call center preferred)

Experience in retail customer service

Ability to follow standard operating procedures and strong problem-solving skills

Proficiency in Microsoft Excel

Ability to multi-task and work on multiple projects

Quick learning capability and ability to work in a fast-paced environment

Work Environment

Training will be conducted on-site for 3 weeks on Monday through Friday from 8 am to 4:30 pm. The employee will transition on their 3rd or 4th week to their shift pattern. The post-training schedule requires flexibility to work 5 days a week, including weekends, with mandatory extra time from October through January due to the holiday season. The regular hours range from 6am - 6pm, 10-hour shifts. The position is onsite with no work from home or hybrid options. Candidates must be open to working holidays and variable shift patterns including weekends.

Huge opportunity to work overtime and get extra cash for the holidays!

These roles are filling up fast. Please apply if interested!

Pay and Benefits

The pay range for this position is $21.00 - $21.00

• Medical, dental vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life ADD for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position will be accepting applications until Dec 11, 2024.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DEI are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.