Description

　　Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, hospitality or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division. We currently have locations across the state of Colorado.

　　Minimum Pay starts at $19.30 Hr. DOE Goodwill is now a proud partner with DailyPay! Work Today. Get Paid Today! Full Time employees are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.

　　Please Note: This position is a supervisory position, is full-time and will require open availability (including evenings and weekends). O ur Stores are open 9 am to 9 pm Monday through Saturday and 9 am to 7 pm Sunday. Shifts for this position could start as early as 7 am and go as late as 10 pm.

　　OBJECTIVE:

　　The Shift Supervisor will be responsible for day-to-day, tactical and practical leadership of associates and teams across the entire retail center.

　　RESPONSIBILITIES:

　　Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow and aesthetics either personally or through delegation (aka “Management by Walking Around”)

　　Employee leadership

　　Manages breaks

　　Redirects staff/work teams to address call-offs

　　Coaches employees verbally and with initial write-ups

　　Provides input to reviews and terminations

　　Facilitates employee purchases

　　Task/Functional leadership

　　Assists in opening and closing procedures

　　Responsible for the verification step related to the daily sales report paperwork

　　Responsible for counting drawers

　　Responsible for making change between drawers and safe

　　Assist with inventory process by counting, entering, verifying

　　Customer Focus

　　Plan, coordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives

　　First escalation point for customer complaints

　　Point of contact for turning down donations at ADC

　　Cross-training

　　Maintains knowledge of store procedures at the proficiency of a generalist with the ability to occasionally fill in for an emergency

　　Maintains knowledge to the level where operations can be maintained in the rare case where no Supervisor, Assistant Manager or Manager is able to be on premises.

　　QUALIFICATIONS:

　　Previous supervisory experience preferred

　　High school diploma or equivalent preferred

　　Two years’ retail experience desired

　　Familiar with product pricing, trends, fashions and seasonal changes

　　Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff and peers.

　　Able to quickly problem solve and make decisions.

　　Able to maintain confidentiality and follow Goodwill’s policies and procedures.

　　Able to withstand prolonged standing, bending and lifting up to 8 hours per day.

　　Able to work a varied schedule to include weekends, evenings and holidays with occasional overtime as necessary.

　　Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web based applications (i.e. Ultipro, Novatime) to meet the needs of employees and the organization. Ability to manage corporate (i.e. Outlook).

　　Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

　　Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify

　　We promote a Safe & Drug-free Workplace.

　　Physical Requirements

　　Continuously

　　Frequently

　　Occasionally

　　Never

　　5-8 hours

　　3-4 hours

　　1-2 hours

　　LIFTING: (as defined by ADA)

　　Heavy: 45 lbs & over

　　x

　　Moderate: 15-44 lbs

　　x

　　Light: 14 lbs & under

　　x

　　CARRYING:

　　Heavy: 45 lbs & over

　　x

　　Moderate: 15-44 lbs

　　x

　　Light: 14 lbs & under

　　x

　　PUSHING/PULLING

　　x

　　REACHING:

　　Above Shoulder

　　x

　　At Shoulder

　　x

　　Below Shoulder

　　x

　　TWISTING

　　x

　　BENDING

　　x

　　KNEELING/CRAWLING

　　x

　　SQUAT

　　x

　　CLIMBING - use of legs only (stairs)

　　x

　　CLIMBING - use of arms & legs (ladders)

　　x

　　HEARING

　　x

　　VISION:

　　Visual – close

　　x

　　Visual – distant

　　x

　　Visual - depth perception

　　x

　　HANDS/FINGERS:

　　Simple grasping

　　x

　　Fine Manipulation

　　x

　　Repetitive Movements

　　x

　　WALKING

　　x

　　STANDING

　　x

　　SITTING

　　x

　　SPEAKING

　　x

　　OTHER - Please describe:

　　Qualifications

　　Behaviors

　　Required

　　Team Player: Works well as a member of a groupMotivations

　　Required

　　Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationEducation

　　Preferred

　　High School / GED or betterExperience

　　Preferred

　　1 year: Previous supervisory experience.

　　1 year: Previous retail experience

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)