A Shift Manager works directly with crewmembers to effectively operate the restaurant during their shift. The Shift Manager ensures that restaurants are clean and well maintained, that all company procedures are followed and all standards for food quality, cleanliness, sanitation, and customer service are met. The Shift Manager must also control costs at budgeted levels in relation to cash handling, food products, labor, supplies, etc.

　　Responsibilities

　　Our Shift Managers are the key to operating our restaurants on a day-to-day basis. You will help support the General Manager and Assistant Manager, ensuring that every shift operates smoothly. You will also help team members through performance and training initiatives. Your ability to provide exceptional customer service will keep our customers coming back for more.

　　You know the business and have at least six months of experience as a manager within a restaurant or retail.

　　You are familiar with and have impressive examples of providing exceptional customer service and will uphold Company Core Values.

　　You're humble and ready to learn about what makes us different.

　　You're not afraid to jump in and help your team and lead them to the next level.

　　Execute the systems daily to ensure and maintain the unit is in accordance with all OSM procedures to provide an excellent experience for the guest as well as a safe work environment for the crew and guest.

　　Assist the team in running a shift

　　Ensure that daily sales/production goals are met. Increase Sales and profits

　　Help ensure team members receive the appropriate training

　　Handle customer and employee complaints

　　Manage daily schedules and employee shifts.

　　Assign duties to employees and oversee their progress

　　Count cash at the end of the shift and manage bank deposits

　　Train and integrate new employees

　　Ensure industry rules and regulations are followed

　　Transfer products and other objects to and from the worksite on occasion

　　Maintain high standards of service throughout the day by demonstrating management by example

　　Communicate openly and honestly with subordinates, superiors, and all others about plans, progress, and problems

　　Provide leadership by engendering excitement, enthusiasm, a positive mental attitude, and commitment toward company goals and objectives

　　Qualifications

　　6 months exp. in the QSR industry

　　Stand for up to 8 hours

　　Able to lift 50 pounds

　　Use motion that entails pushing, pulling, stretching, and continuous bilateral use of fingers and wrists

　　Their success is your success!!

　　Physical Demands & Work Environment

　　Machines, devices, tools, etc., are used in job performance and the conditions under which the job is accomplished. Minimum qualifications are needed to perform the essential job functions:

　　Stand for up to 8 hours

　　Able to lift 50 pounds

　　Use motion that entails pushing, pulling, stretching, and continuous bilateral use of fingers and wrists

　　Consistently carries products/boxes and miscellaneous weighing no more than 70 pounds

　　Occasionally climbs ladders to the roof to check A/C exhaust fan

　　Consistently operates registers, calculator, Norand, Fastfax, mail, and product

　　Consistently handles product preparation

　　Consistently communicate with employees, customers, and suppliers

　　Consistently kneels to utilize proper lifting procedures and to open safely

　　Regularly lifts for product preparation, stocking, and inventory

　　Consistently pushes to open and close door to store and storage shed and office as well as cooler and freezers

　　Consistently reaches for product preparation and serving customers and training

　　Consistently sees during all activities

　　Rarely sits during the preparation of reports and bank deposits

　　Frequently stands while serving customers and training

　　Frequently stoops to pick up supplies and trash

　　Consistently talks to employees, customers, suppliers, and company representatives

　　Benefits

　　Health Insurance

　　Dental Insurance

　　Vision Insurance

　　Life Insurance

　　Paid Time Off

　　Paid Vacation

　　FREE brand Meals

　　We at Sun Holdings, Inc. are committed to delivering a rewarding experience to our customers and a stimulating career environment for our employees.

　　Sun Holdings, Inc. is an Equal Opportunity Employer.

　　* Arby's and its franchisees are equal opportunity employers.