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Shift Leader
Shift Leader-March 2024
Bluffton
Mar 28, 2026
About Shift Leader

  Description

  We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

  Job Functions:

  Be an ambassador of the Dairy Queen brand and be professional in every aspect of performanceEnthusiastically greet and welcome fans to the Dairy Queen brandStrive to exceed fan expectations and deliver fan first service through timely and quality serviceAssist in the management of specific areas of the restaurant during scheduled shiftsPace the crew to high levels of performance by understanding the importance of speed ofservice and resolve bottlenecks in work flowAssist the GM and Assistant Manager(s) with training and coaching crew members to build ahighly skilled and productive teamEnsure that the restaurant is properly organized and staffedCreate and maintain a positive, safe, clean, and inviting environment for fans and teammembersCalmly solve fan concerns and embrace Dairy Queens service recovery standardsBe a willing team player and maintain a cooperative, harmonious working relationship withmanagement and team membersModels performance standards for all team members and work stationsAt all times exhibit a genuine passion for excellencePerform other duties as assigned by managementRequirements

  Minimum 6+ months of high volume quick service restaurant experience requiredHigh School diploma or equivalentMust be capable of supervising specific areas of the business in a fast-paced environmentStrong knowledge and application of safe food handling practicesMust be ServSafe certifiableHighly organized and detail orientedWork well under pressure packed situations while maintaining a great attitudeComfortable standing for entire shift and able to lift 50 poundsExhibit good manners, proper personal hygiene, and promptnessHave fun and maintain a positive attitude at all times!Company Information

  For more than 70 years, the DQ system's recipe for success has been simple. It's been a combination of hardworking people who own and operate restaurants, and great-tasting food and tempting treats served in our establishments. Our phenomenal story began with the 10-cent sale of a then unnamed product on August 4, 1938, in Kankakee, Illinois. A father and son partnership in Green River, Illinois, had been experimenting with a soft frozen dairy product for some time. They contacted Sherb Noble, a good friend and customer, who agreed to run the "all you can eat" trial sale at his walk-in ice cream store. Within two hours, he dished out more than 1,600 servings of the new dessert.

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